Arwa Almugbel
Development - Digital transformation
Riyadh
Summary
Technically proficient data analyst and developer with expertise in Power BI, data modeling, and data warehousing concepts. Skilled in designing and developing interactive dashboards, reports, and data visualizations. Strong analytical skills, including experience with DAX, M code, and SQL. Actively participates in development projects by contributing to database design, data integration, and reporting solutions.
Overview
7
7
years of professional experience
15
15
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Senior Officer, Operation Control and Monitoring
AlRajhi Bank
09.2023 - Current
- Monitor key branch operational processes and performance indicators (e.g., transaction processing, cash management, customer service).
- Identify and analyze operational risks within branch environments and implement appropriate controls.
- Develop and maintain branch monitoring procedures, reports, and checklists.
- Conduct branch visits and audits to ensure compliance with policies and procedures.
- Investigate and resolve operational incidents, exceptions, and customer complaints.
- Collaborate with branch managers and other departments to improve operational efficiency and effectiveness.
- Ensure compliance with relevant banking regulations (e.g., KYC, AML, BSA).
Digital Product Support Administrator
AlRajhi Bank
01.2023 - 09.2023
- Proactively monitor app performance, identifying and reporting bugs, errors, and performance bottlenecks.
- Investigate and troubleshoot user-reported issues, providing timely and effective solutions.
- Collaborate with development and QA teams to escalate and resolve complex technical issues.
- Document and track issues using ticketing systems and maintain a knowledge base of known problems and solutions.
- Conduct regular app health checks and performance analysis.
Sales Supervisor
Al-Rajhi Bank
01.2022 - 01.2023
- Supervise and coach a team of Mortgage Loan Officers.
- Monitor team performance and provide guidance to achieve sales goals.
- Develop and implement sales strategies to generate new business.
Sales Representative
AlRajhi Bank
09.2018 - 01.2022
Customer Service Representative
Al-Aseelah
01.2018 - 09.2018
Education
Bachelor of Arts - English language
Shaqra University
04.2001 - 01.2016
Skills
Report writing
Business skills
Documentation and reporting
Data analytics
Multitasking Abilities
Team collaboration
Problem-solving
Multitasking
Decision-making
Self motivation
Excellent communication
Organizational skills
Front-end development
Certification
Anti-money laundering and terrorist financing, money experts
Timeline
Senior Officer, Operation Control and Monitoring
AlRajhi Bank
09.2023 - Current
Digital Product Support Administrator
AlRajhi Bank
01.2023 - 09.2023
Sales Supervisor
Al-Rajhi Bank
01.2022 - 01.2023
Sales Representative
AlRajhi Bank
09.2018 - 01.2022
Customer Service Representative
Al-Aseelah
01.2018 - 09.2018
Bachelor of Arts - English language
Shaqra University
04.2001 - 01.2016
Anti-money laundering and terrorist financing, money experts
Principles of Compliance Professional Exam, Financial Academic
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