Arwa Alnafisah
Riyadh,Saudi Arabia
Summary
Experience in insurance since 2016, covering various insurance products in sales and operations. Focused on developing work processes and improving operational efficiency, while ensuring adherence to regulatory requirements and guidelines. Skilled in analyzing data and performance indicators, interpreting results, and using insights to implement practical solutions that enhance productivity and achieve goals. Team management and strategic planning.
Overview
10
10
years of professional experience
1
1
Certification
Work history
SME Manager
Tawuniya Cooperative Insurance
01.2024 - 08.2025
- Managed and developed SME client portfolio to drive revenue growth.
- Provided tailored solutions to meet client needs and improve satisfaction.
- Led sales team, setting targets and ensuring achievement of KPIs.
Telesales Supervisor
MEDGULF
04.2021 - 12.2023
- Supervised tele-sales team to achieve monthly and annual targets.
- Monitored KPIs and implemented strategies to boost sales performance.
- Trained and motivated staff to enhance service quality and customer satisfaction.
Operations Supervisor
Al Ahlia for Cooperative Insurance
07.2017 - 03.2021
- Supervised daily operations ensuring compliance with policies and procedures.
- Monitored workflows and improved operational efficiency.
- Coordinated with departments to deliver high-quality customer service.
Marketing Specialist
SAC Motor
12.2015 - 05.2017
- Developed and executed marketing campaigns to strengthen brand and drive sales.
- Analyzed market data and customer behavior to support marketing decisions.
Skills
- Microsoft Office
- Strategic Planning
- Public Speaking
- Client relationship management
- Sales strategy implementation
- KPI monitoring
- Revenue growth analysis
- Solution development
- Critical thinking
- Strong analytical skills
- Business intelligence tools
Certification
- Insurance Foundation Certificate (IFCE)
Languages
English
Arabic
Courses
Business Behavior Course (CMP)
- Time Management Course
- English Program
- Mandatory Cybersecurity
- Mandatory Fraud Awareness
- Data Management (Mandatory)
- Mandatory AML
- Data Privacy
- Risk Management
Timeline
SME Manager
Tawuniya Cooperative Insurance
01.2024 - 08.2025
Telesales Supervisor
MEDGULF
04.2021 - 12.2023
Operations Supervisor
Al Ahlia for Cooperative Insurance
07.2017 - 03.2021
Marketing Specialist
SAC Motor
12.2015 - 05.2017
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