Arwa AlBani

Analyzed large amounts of data to find out gaps and come up with solution to ensure that the touch point experience is enhanced.

Prepare reports to analyze customer complaints about their satisfaction with services and products, and provide solutions to improve customer experience and discuss them with stakeholders

• Coached employees through day-to-day work and complex problems.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.