Arwa Mohammad
Jeddah,Saudi Arabia
Summary
Efficient professional with several years of experience and proven expertise in customer needs assessment, customer retention, and direct marketing. Recently promoted to Supervisor of Promoters at My Clinic. Aiming to leverage my skills and knowledge to contribute effectively to your team.
Overview
8
8
years of professional experience
2025
2025
years of post-secondary education
Work history
Support Assistant at Call Centre- DT
My Clinic
Jeddah
08.2025 - Current
- Support Digital Tools and Applications: Provide assistance related to digital platforms, ensuring smooth functionality for agents.
- Manage Actions and Updates: Coordinate with the leaders to ensure required actions are implemented.
- Monitor Daily Dashboard Performance: Analyse data and key performance indicators to track the effectiveness of digital operations.
- Address Customer Complaints: Communicate with agents to resolve any digital application-related issues and offer technical support.
- Effective communication skills for collaborating with different teams.
Promoters Supervisor
My Clinic
Jeddah
01.2023 - 07.2025
- Oversee and coordinate promotional activities to enhance My clinic Application features and patient experience.
- Train and mentor new promoters, ensuring effective communication and customer service.
- Analyse customer feedback to improve promotional strategies and clinic offerings.
- Collaborate with the marketing team to implement innovative advertising campaigns.
- Collaborate with the development team to enhance the application by adding various features and improve it.
Marketing Promoter
My Clinic
Jeddah
01.2022 - 01.2023
- Utilized the use of My Clinic application to increase patients downloads.
- Worked closely with patient experience officers team members to ensure patient insurance eligibility.
- Collaborated with the developer team to solve the application issues.
- Utilized exceptional communication skills to quickly build positive relationships with patients, ensuring the optimal and complete utilization of My Clinic application.
- Developed a positive rapport with them to achieve ongoing success for the application, addressing any shortcomings and enhancing its features.
Event Promoter
My Clinic
Jeddah
01.2018 - 01.2022
- Performed marketing activities to introduce different clinic programs such as Home care, Ob, and DMP programs.
- Assessed customer feedback and questions during the event about the programs.
- Promoted the clinic to encourage customers to return.
- Scheduled appointments with potential customers to discuss offers.
- Implemented targeted advertising strategies to increase brand awareness and sales.
- Organized comprehensive health check-up events for multiple companies through health lounges.
Education
Bachelor of Science - Management Information Systems
Arabian University for Science and Technology
Jeddah, Mecca RegionSkills
- Marketing and Promoting
- Management and Supervision
- Emotional Intelligence
- Proficient in designing presentations and dashboards
- Time management and Prioritization
- Proficient in Microsoft Office (PowerPoint, Excel, Power Bi and Word)
- Strong Team Player
- Problem-Solving Skills
- Excellent Communication
- Proficient in using AX, One MR, and My OPs
- Quick Learner
LANGUGAES
Arabic
English
Turkish
INTERNSHIP EXPERIENCE
- Finance Intern
- Basic Finance Training
- Gained practical experience in financial operations and reporting.
- Assisted in budgeting and forecasting processes.
Timeline
Support Assistant at Call Centre- DT
My Clinic
08.2025 - Current
Promoters Supervisor
My Clinic
01.2023 - 07.2025
Marketing Promoter
My Clinic
01.2022 - 01.2023
Event Promoter
My Clinic
01.2018 - 01.2022
Bachelor of Science - Management Information Systems
Arabian University for Science and Technology