Summary
Overview
Work history
Education
Skills
Websites
Languages
Timeline
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Arwah Malibari

Jeddah,Saudi Arabia

Summary

Passionate planning with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. Experienced Operations Management with over 10 years. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Motivated Leader with 12 years of experience.

Overview

13
13
years of professional experience
2016
2016
years of post-secondary education

Work history

Customer Operations Manager

Novartis Ltd.
Jeddah
11.2021 - 09.2025
  • Managing all commercial Operations.
  • Create and maintain tendering - customized data base SCM.
  • Backorder analyzer and cover all sales channel Open orders analysis.
  • PVT CSL report and for GOV.
  • Improve overall billing process and ensure following for current SOP sales order.
  • Improve distributor PO submission and data base.

Pharma Government Planning Associate Manager

Farouq Maamoun Tamer
Jeddah
01.2018 - 11.2021
  • Create BSA (Blanket Sales Agreement), and create sales order in Tamino.
  • Create BPA(s) (Blanket Purchase Agreement) then enter all new prices in BPA(s) (Blanket Purchase Agreement).
  • Create purchase order in system along with (delivery schedule, ship method, payment term), then send the PO to supplier via email.
  • Support delivery team in obtaining final.

Pharma Government Planning Senior Coordinator

Farouq Maamoun Tamer
Jeddah
05.2013 - 12.2017
  • Create new items - if not available in system, and Activate the new item in Master item screen, and Create BPA (Blanket Purchase Agreement) then enter all new prices in BPA (Blanket Purchase Agreement).
  • Manage the transferring goods from local to tender and vice versa including Labeling process.
  • Receive supplier invoices by email to provide them with Tamer approval in coordination with our Logistics team.
  • Send discrepancy report to supplier and ask for required action from them, and mentioned Expected Penalty.

Passport checking officer (Seasonal)

مطوفي جنوب اسيا - مكتب 73
Makkah, Mecca Region
09.2014 - 11.2025
  • Successfully managed around 5000 pilgrims during reception and deportation processes.
  • Issued identification cards for all pilgrims efficiently.
  • Handled stressful situations calmly while maintaining high operational standards under pressure.

Supply and catering department Manager (Seasonal)

Rihlat w Manafea Campany
Makkah, Mecca Region
04.2024 - 07.2025
  • Successfully managed 26 Hajj campaigns, overseeing bidding, operations, and offer follow-ups.
  • Established departmental goals that aligned with company vision for strategic growth.
  • Coordinated award processes to ensure timely selection of service providers.

Education

Master Of Business Administration - Business Administration

University of Business and Technology

Skills

  • Strategic planning
  • Qualitative
  • Quantitative
  • Team building
  • Communication skills
  • Leadership
  • Passion to learn
  • Team work
  • Calm under pressure
  • Public speaking
  • Supply chain
  • Customer Service

Websites

Languages

Arabic
English

Timeline

Supply and catering department Manager (Seasonal)

Rihlat w Manafea Campany
04.2024 - 07.2025

Customer Operations Manager

Novartis Ltd.
11.2021 - 09.2025

Pharma Government Planning Associate Manager

Farouq Maamoun Tamer
01.2018 - 11.2021

Passport checking officer (Seasonal)

مطوفي جنوب اسيا - مكتب 73
09.2014 - 11.2025

Pharma Government Planning Senior Coordinator

Farouq Maamoun Tamer
05.2013 - 12.2017

Master Of Business Administration - Business Administration

University of Business and Technology

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Arwah Malibari