Asa Birkett
Cape Town
Summary
Office Assistant and Customer Service Agent with 20+ years of experience. Team player and works well under pressure, always giving 100%. I enjoy being challenged and believe in doing the task at hand right the first time. I take responsibility for my work and admit if I am unsure or do not understand.
Overview
29
29
years of professional experience
Work History
Customer Service Advisor
Telus Digital
Cape Town
02.2026 - Current
- Delivered exceptional customer support through various channels, enhancing customer satisfaction and loyalty significantly.
- Resolved complex customer inquiries efficiently by leveraging product knowledge and problem-solving skills, improving service quality.
- Collaborated with cross-functional teams to streamline service processes, resulting in enhanced operational efficiency and customer experience.
Customer Service Agent
DashBPO
Cape Town
05.2023 - 12.2024
- USA Golf contact center/ booking T times/ Cancelations for golfers/ Adding new profiles/ answering general enquiries
Customer Service Agent
Lufthansa
Cape Town
01.2016 - 12.2019
- Customer inquiries | account queries | Processing orders, applications, forms, requests | customer satisfaction | team management
Customer Service Agent
Linet
Cape Town
04.2015 - 12.2015
- Customer inquiries | account queries | Processing orders, applications, forms, requests | customer satisfaction | team management
Administrator
EcoD Wash
Cape Town
02.2012 - 03.2015
- Email inquiries | Answering incoming calls, taking messages, redirecting calls | Taking minutes | Data entry | General office management
Recruitment Agent
NSUK
Cape Town
02.2010 - 11.2010
- Negotiating contracts | headhunting | interviewing perspectives | assessing perspectives | screening candidates | organising interviews
Office Assistant/Product Trainer
9 Degrees & Red Fox
Cape Town
02.2009 - 01.2010
- Records maintenance | maintain calendars and schedule appointments | Word processing | data entry skills | Receptionist skills
Office Assistant/Driver
CD Shipping Intl
Cape Town
03.2007 - 01.2009
- Records maintenance | maintain calendars and schedule appointments | Word processing | data entry skills | Receptionist skills | driver
Personal Assistant
Boland Private EMS
Cape Town
03.2006 - 02.2007
- Entering data | maintaining databases | keeping records | Managing internal and external correspondence | Scheduling appointments
Stock Controller
Grand West Casino
Cape Town
09.2005 - 02.2006
- Submitting purchase details | Placing orders to replenish merchandise | Forecasting supply and demand
Office Assistant
Momentum
Cape Town
02.2004 - 07.2004
- Records maintenance | maintain calendars and schedule appointments | Word processing | data entry skills | Receptionist skills
Office Assistant/Product Trainer
Kelly
Cape Town
09.2001 - 12.2003
- Records maintenance | maintain calendars and schedule appointments | Word processing | data entry skills | Receptionist skills
Office Assistant/Product Trainer
Direct Axis
Cape Town
02.1999 - 08.1999
- Records maintenance | maintain calendars and schedule appointments | Word processing | data entry skills | Receptionist skills
Account Executive
Achievment Awards
Cape Town
04.1997 - 01.1999
- Manage multiple accounts | negotiate costs and services | Maintain a database of clients, prospects, partners, and vendors
Education
Hotel Mgt - Hotel Management
Sight & Sound
Cape Town, SAN1, N2, N3 - Food Service Supervision
Proteaville
Cape Town, SASkills
- MS Office
- Communication skills
- Interpersonal skills
- Problem solving skills
- Punctuality
- Critical thinking skills
- Teamwork and collaboration skills
- Adaptability skills
- Work ethic
- Project management skills
References
Available on request
Languages
- Afrikaans
- English
- Afrikaans
Timeline
Customer Service Advisor
Telus Digital
02.2026 - Current
Customer Service Agent
DashBPO
05.2023 - 12.2024
Customer Service Agent
Lufthansa
01.2016 - 12.2019
Customer Service Agent
Linet
04.2015 - 12.2015
Administrator
EcoD Wash
02.2012 - 03.2015
Recruitment Agent
NSUK
02.2010 - 11.2010
Office Assistant/Product Trainer
9 Degrees & Red Fox
02.2009 - 01.2010
Office Assistant/Driver
CD Shipping Intl
03.2007 - 01.2009
Personal Assistant
Boland Private EMS
03.2006 - 02.2007
Stock Controller
Grand West Casino
09.2005 - 02.2006
Office Assistant
Momentum
02.2004 - 07.2004
Office Assistant/Product Trainer
Kelly
09.2001 - 12.2003
Office Assistant/Product Trainer
Direct Axis
02.1999 - 08.1999
Account Executive
Achievment Awards
04.1997 - 01.1999
Hotel Mgt - Hotel Management
Sight & Sound
N1, N2, N3 - Food Service Supervision
Proteaville