Fahad Surrati
Madinah
Summary
Experienced professional with a strong background in customer service proficiency and Amadeus GDS. Demonstrates exceptional telephone etiquette and complaint resolution skills, contributing to enhanced customer satisfaction. Proven ability in sales techniques understanding and outbound calling experience, driving successful sales outcomes. Career goal includes leveraging expertise to further improve customer service operations and achieve organizational success.
Overview
1433
1433
years of professional experience
2
2
years of post-secondary education
Work history
Telephone sales customer service representative
Saudi Airlines
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
Customer service employees
flynas tickets office
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
Employee
ALMERO Trading & Contracting
Accountant
Foundation Hassan Nuralddin
05.1429 - 08.1432
Education
Degree - business administration
High Diploma
Medina, Medina Region 01.2023 - 02.2024
English language course -
Eastern Washington University
09.2011 - 11.2012
Office secretarial course - undefined
Course on effective leadership - undefined
Training course in creative thinking and neuro-linguistic programming - undefined
Training course in dealing with reptiles and arthropods - undefined
Training course in the basics of electricity - undefined
Certificate of passing a second level English language course - undefined
Mind mapping course - undefined
Skills
- Customer service proficiency
- Amadeus GDS
- Telephone etiquette
- Complaint resolution
- Sales techniques understanding
- Outbound calling experience
Languages
Arabic
English
Timeline
Degree - business administration
High Diploma
01.2023 - 02.2024
English language course -
Eastern Washington University
09.2011 - 11.2012
Employee
ALMERO Trading & Contracting
Office secretarial course - undefined
Course on effective leadership - undefined
Training course in creative thinking and neuro-linguistic programming - undefined
Training course in dealing with reptiles and arthropods - undefined
Training course in the basics of electricity - undefined
Certificate of passing a second level English language course - undefined
Mind mapping course - undefined
Telephone sales customer service representative
Saudi Airlines
Customer service employees
flynas tickets office
Accountant
Foundation Hassan Nuralddin
05.1429 - 08.1432
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