Asad Afzal
Restaurant General Manager
Riyadh
Summary
Driven leader with strong problem-solving and Guest service skills. Dedicated to providing highest level of service to Guests and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
14
14
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Restaurant General Manager
Habra (Time Out 2022- Beef Steak Restaurant) Trofi,Sisban
8 2022 - Current
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Restaurant Supervisor Eataly Pre-opening
Azadea
07.2019 - 07.2022
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
Head Waiter Pf Chang's ( American Chinese Cuisine)
Alshaya Company
12.2015 - 06.2019
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Stayed up-to-date on menu changes to help customers make food choices.
- Streamlined payment process for customers by implementing efficient check handling procedures among the wait staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Answered customers' questions, recommended items, and recorded order information.
- Implemented quality control measures that helped maintain consistent food presentation across all menu items served in the dining area.
Restaurant Waiter (Kebabs & Kurries-Indian Cuisne)
ITC Grand Central (Five Star Luxury Deluxe Property)
11.2014 - 11.2015
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Restaurant Waiter
Novotel ( Five Star Hotel)
09.2011 - 10.2014
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Provided comprehensive training to new staff members, fostering a culture of teamwork and professionalism within the establishment.
Industrial Trainee
The Oberoi Group Of Hotels
05.2010 - 04.2011
Education
BHMCT ( Bachelor In Hotel Management - Hospitality
06.2011
Skills
Menu development
Staff Management
Recruitment
Customer Engagement
Complaint resolution
Inventory Control
Catering Services
Talent Development
Schedule Coordination
Team Management
Recipes and menu planning
Certification
Best guest service experience
Timeline
Best guest service experience
05-2023
Restaurant Supervisor Eataly Pre-opening - Azadea
07.2019 - 07.2022
Head Waiter Pf Chang's ( American Chinese Cuisine) - Alshaya Company
12.2015 - 06.2019
Restaurant Waiter (Kebabs & Kurries-Indian Cuisne) - ITC Grand Central (Five Star Luxury Deluxe Property)
11.2014 - 11.2015
HACCP
05-2014
Restaurant Waiter - Novotel ( Five Star Hotel)
09.2011 - 10.2014
Industrial Trainee - The Oberoi Group Of Hotels
05.2010 - 04.2011
Restaurant General Manager - Habra (Time Out 2022- Beef Steak Restaurant) Trofi,Sisban
8 2022 - Current
Graphic Era Deemed University - BHMCT ( Bachelor In Hotel Management , Hospitality