Asad Afzal

Work History

Habra (Time Out 2022- Beef Steak Restaurant) Trofi,Sisban

8 2022 - Current

Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Coordinated catering services for private events, delivering memorable experiences while maximizing profits.

Azadea

07.2019 - 07.2022

Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Controlled expenses and boosted profitability by managing food and labor costs.
Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
Monitored food inventory and supplies to prevent waste.
Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Hired, trained and mentored staff to meet and exceed high quality standards.
Improved customer satisfaction by ensuring consistent quality of food and service.
Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.

Alshaya Company

12.2015 - 06.2019

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Inspected dishes and utensils for cleanliness.
Stayed up-to-date on menu changes to help customers make food choices.
Streamlined payment process for customers by implementing efficient check handling procedures among the wait staff.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
Answered customers' questions, recommended items, and recorded order information.
Implemented quality control measures that helped maintain consistent food presentation across all menu items served in the dining area.

ITC Grand Central (Five Star Luxury Deluxe Property)

11.2014 - 11.2015

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Used cash registers and credit card machines to cash out customers.
Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Novotel ( Five Star Hotel)

09.2011 - 10.2014

Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
Provided guests with information about menu items, specials and promotions to provide quality service.
Provided comprehensive training to new staff members, fostering a culture of teamwork and professionalism within the establishment.

The Oberoi Group Of Hotels

05.2010 - 04.2011