Asaduzzaman Noor
Riyadh,Riyadh Region
Summary
Reliable and personable, brings strong communication skills and natural ability to lead and motivate teams in high-pressure environments. Possesses solid foundation in customer service and problem-solving, ensuring smooth and efficient operations. Ready to make positive impact in Captain Waiter role.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Captain waiter
International Dishes company
Riyadh, Riyadh Region
08.2019 - Current
- Ensured timely food service, impressing guests with efficiency.
- Trained new waiting staff for improved performance and quality of service.
- Liaised between kitchen staff and patrons for effective communication of dietary needs or special requests.
- Implemented cost-effective strategies, reducing operational expenses without compromising on quality.
- Coordinated staff rota for smooth shift transitions.
- Prioritised tasks during peak hours to maintain high-quality service.
- Resolved customer complaints promptly, restoring client confidence in our services.
- Boosted team morale with positive attitude, resulting in better work performance.
- Fostered a friendly dining environment with excellent communication skills.
- Demonstrated extensive wine knowledge to assist customers in making informed choices.
- Conducted inventory checks, ensuring sufficient stock levels at all times.
- Upheld stellar restaurant reputation with attention to detail and professionalism.
- Organised special events functions, ensuring memorable dining experiences for guests.
- Handled cash transactions accurately, maintaining financial integrity of the establishment.
- Managed reservations for seamless guest arrival and seating.
- Assisted in menu development to enhance culinary variety and appeal.
- Regularly refreshed table settings, contributing to an appealing dining ambience.
- Maintained high hygiene standards to ensure a clean and safe dining experience.
- Enhanced customer satisfaction by providing exceptional table service.
- Supported management in coordinating promotional events successfully increasing patronage.
- Followed food hygiene and safety procedures in line with requirements.
- Delivered quality service by providing warm and welcoming environment.
- Served food to guests at proper temperatures by bringing items to table immediately.
- Reduced guest risks by understanding and clearly communicating allergies and intolerances.
Branch relationship officer
Dutch Bangla Bank Limited
Dhaka, Bangladesh
02.2017 - 07.2019
- Ensured compliance with bank policies whilst carrying out daily tasks.
- Provided personalised banking solutions to customers, enhancing their banking experience.
- Collaborated closely with other departments for seamless workflow and operations.
- Kept detailed records of all interactions with clients, supporting effective relationship management efforts.
- Managed conflict situations calmly, ensuring minimal disruption in branch operations.
- Assisted in the training of new staff members, enhancing team competency.
- Boosted customer satisfaction by efficiently resolving queries and issues.
- Organised customer data effectively for ease of reference.
- Used management software and data analysis to forecast product demand.
Education
High School Diploma - Accounting
M. Muhiuddin Bhuiyan high School
Bangladesh 01.2009 - 02.2014
Skills
- Multi-Tasking capability
- Tactful up-selling techniques
- Time-Efficient workflow organisation
- Reservation system navigation
- Cash handling proficiency
- Understanding of food allergens
- Maintaining cleanliness standards
- Understanding of restaurant etiquette
- Dedication to customer satisfaction
- Training new staff members
- Leadership qualities
- Expertise in restaurant operations
- Restaurant software operation
- Cultural sensitivity in service
- Positive attitude under pressure
- Table setting proficiency
- High-Speed order processing
- Event planning and catering
- Handling difficult customers
- Fine dining experience
- POS operation
- Restaurant opening/closing
Languages
English
Upper intermediate
Arabic
Upper intermediate
Hindi
Proficient (C2)
Urdu
Proficient (C2)
Bengali
Proficient (C2)
Affiliations
- Reading book
Certification
Computer Application With Ms-office Networking And Hardware
General Electrical Works
Driving license
References
References available upon request.
Timeline
Captain waiter
International Dishes company
08.2019 - Current
Branch relationship officer
Dutch Bangla Bank Limited
02.2017 - 07.2019
High School Diploma - Accounting
M. Muhiuddin Bhuiyan high School
01.2009 - 02.2014