ASEEL IBRAHIM ABBAS
Jeddah,Saudi Arabia
Summary
IT professional with expertise in hardware performance optimization, system updates, and security. Proficient in networking technologies, cloud computing, and data center management. Strong skills in Microsoft 365 and Exchange Server management, with a solid foundation in ITIL standards. Focused on enhancing system efficiency through innovative upgrade strategies and remote support. Accomplished IT professional accustomed to troubleshooting and diagnosing hardware and software issues. Promptly implements resolutions to mitigate inefficiencies. Skilled in remote desktop support and network connectivity.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
Work history
IT SPECIALIST
BIN YAALA EXCHANGE COMPANY
Jeddah, Mecca Region
2024.11 - 2025.12
- Oversaw Microsoft Exchange Server email services to maintain consistent communication across the organisation.
- Researched and addressed Active Directory issues to support operational performance.
- Contributed to cloud migration projects to enhance storage capacity and access speed.
- Tracked system performance to ensure efficient operations at all times.
- Performed regular system audits to uphold compliance standards.
- Assisted company branches with customised IT solutions to improve operational functionality.
- Guided staff through new IT systems to ease transitions and boost user adoption.
- Resolved hardware issues to minimise downtime.
NETWORK TECHNICIAN
BIN LADEN GROUP MGIC|CPC
Jeddah, Mecca Region
2022.03 - 2024.01
- Configured networks to ensure seamless data flow, optimising system performance.
- Assisted implementation of fibre optic network infrastructure for buildings and factories to enhance connectivity.
- Improved network performance by regularly conducting system audits.
- Supported network technology initiatives through hands-on experience in data centre operations, contributing to operational reliability.
- Diagnosed and resolved Active Directory issues while efficiently managing email systems using Outlook.
- Coordinated with IT team frequently to update them on network status and changes made.
- Collaborated closely with other IT professionals for implementation of new technologies seamlessly into existing networks.
TECHNICAL SUPPORT SPECIALIST
AL RAJHI BANK
Ta'if, Mecca Region
2020.12 - 2021.10
- Assisted in resolving technical challenges in field and remote environments to minimise downtime and ensure service continuity.
- Supported setup and equipping of new branches with essential network hardware, software, and printer requirements for seamless integration.
- Provided logistical IT support to enhance operational readiness.
- Conducted regular system checks to detect and prevent potential issues.
- Maintained current knowledge of technology trends to deliver relevant assistance.
- Devised effective solutions, resulting in decreased downtime.
Education
Bachelor of Engineering Technology - Applied Network Systems Engineering
Technical College of Communications and Information
Jeddah /2022 - /2024
Diploma in Computer Technical Support - Computer Technical Support
Technical College
Ta'if, Mecca Region /2017 - 2019.01
Skills
- Hardware performance optimization
- System updates and security
- Effective communication and problem resolution
- Computer installation and maintenance
- Problem-solving expertise
- Networking technologies and data center experience
- Cloud computing proficiency
- Data backup management
- Remote support capabilities
- ITIL standards knowledge
- Site asset evaluation
- Microsoft 365 proficiency
- Computer upgrade strategies
- Support engineering skills
- Microsoft Exchange Server management
- IP networking expertise
- System optimization
- VMware
Languages
English
Upper intermediate
Arabic
Native
TRAINING COURSES
- CompTIA Server+
- CCNA Routing and Switching
- Microsoft IT Program Office 365
- General Management of Operations and ITIL Support Course
- Intensive English Language Program from the General Organization for Vocational Training
- Basic controls and industrial and operational systems control for cybersecurity
Timeline
IT SPECIALIST
BIN YAALA EXCHANGE COMPANY
2024.11 - 2025.12
NETWORK TECHNICIAN
BIN LADEN GROUP MGIC|CPC
2022.03 - 2024.01
TECHNICAL SUPPORT SPECIALIST
AL RAJHI BANK
2020.12 - 2021.10
Bachelor of Engineering Technology - Applied Network Systems Engineering
Technical College of Communications and Information
/2022 - /2024
Diploma in Computer Technical Support - Computer Technical Support
Technical College
/2017 - 2019.01