Collecting, analyzing, and interpreting customer data
Exhibits robust problem-solving capabilities, enabling them to thoroughly investigate the underlying causes of customer problems and deliver impactful resolutions
Maintaining documents comprehensive records of customer interactions and transactions using customer relationship management (CRM) software.
GDP (Graduate Devolepment Program)
Saudi Tadawul Group
3 2023 - 12.2023
Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
Conducted telephone and online interviews to assess candidate experience and qualifications.
Communicating with clients addressing Saudi Exchange members and Issuers queries Social media
Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
Mentored new hires during their onboarding process, ensuring seamless integration into the team.
HR, Talent acquisition coop trainee
Saudi Tadawul Group
01.2023 - 03.2023
Coordinate with mangers to identify their needs of candidates
Sourcing qualified candidates
Screening candidates based on job description
Arranging and hosting interviews.
Administrative Assistant
Dar Almhml
01.2022 - 12.2022
Part time job
Education
Language and Translation
King Saud University
01.2018 - 1 2023
Skills
CRM software
Teamwork and Collaboration
Microsoft Office
Screening resumes
Onboarding Processes
Certification
CME -1
Courses
Microsoft Excel Skills (The Financial Academy)
Project Excellence (Alpha Development)
Building Enterprise Mindset (Harvard Business School)