Aseel Elnady
Riyadh
Summary
Experienced college-level teacher with a proven track record of success. Demonstrates an ability to captivate students' interest, foster understanding, and broaden their perspectives. Recognized for polished speaking and presenting skills, adept at maintaining organized records and delivering effective tutoring support.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Teleperformance - Amazon Germany
09.2022 - Current
- Managed high-volume inbound and outbound calls for Amazon Germany, demonstrating excellent communication skills and customer service in both German and English
- Resolved customer inquiries and complaints related to Amazon's products and services, focusing on first-call resolution and consistently meeting or exceeding performance metrics
- Collaborated with cross-functional teams to resolve complex issues, ensuring customer satisfaction for Amazon's German market
- Adapted to rapidly changing policies and procedures within Amazon’s ecosystem, showcasing strong problem-solving abilities and flexibility
- Maintained confidentiality and adhered to data protection protocols, complying with Amazon’s policies and EU regulations.
Education
Bachelor's Degree - German Studies
Faculty of Al-Alsun, Kafr El-Sheikh University
06.2022
German Course -
DFA
06.2022
Field Training -
Glory International School
09.2022
Skills
Communication
Leadership Skills
Microsoft Office
Computer Skills
Customer Service
Communication Skills
Problem Solving
Customer Satisfaction
German Studies
Ability to Multitask
Team Working
Personal Information
Title: German Language Teacher
Extracurricular Activities
Volunteer Activities, Voluntary educational activity, 01/2019, 06/2022, Member of Al-alsun-team to organize student events, participated in marketing and logistics in several events through my university.
Timeline
Call Center Representative
Teleperformance - Amazon Germany
09.2022 - Current
German Course -
DFA
Field Training -
Glory International School
Bachelor's Degree - German Studies
Faculty of Al-Alsun, Kafr El-Sheikh University
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