Aseel Ibrahim Kariri

Responsibilities:-

• Perform routine checks to ensure systems are running efficiently.
• Escalate complex issues to higher-level technical teams if necessary.
• Identify recurring issues and work on long-term solutions
• Document resolutions to build a knowledge base for future reference
• Prepare and submit formal change requests to fix, update, or upgrade applications, and obtain necessary approvals from the business team and Change Advisory Board (CAB)
• Work with development teams to address bugs and suggest improvements.
• Provided training and documentation to help users use the platform effectively
• Apply patches, updates, and configuration changes as needed
• Diagnosed and troubleshot application issues to ensure smooth functionality and resolve user-related problems.
• Ensure smooth integration of applications with other systems
• Communicate with vendors or third-party software providers for support.
• Using monitoring tools such as AppDynamics and Site24x7 to detect problems and monitor services
• Coordinated meetings and discussions with developers, QA, PM, Vendor, SP, and business owners to investigate business & technical issues
• Proficient in tracking and analyzing system errors using tools like Event Viewer and other diagnostic utilities, ensuring timely resolution and minimizing system downtime
• Granting permissions to employees on applications