Ashish Kumar Jha
Madhubani
Summary
Result-driven and process-oriented operations professional with extensive experience in launching and scaling logistics and merchant operations for high-growth startups like Noon Food and NowNow. Proven expertise in setting up ground operations, vendor management, payment processing, team leadership, and last-mile logistics. Seeking to leverage my analytical mindset, cross-functional collaboration skills, and hands-on execution capabilities in a challenging role where I can drive operational excellence, enhance service delivery, and contribute to strategic growth.
Working in Logistics, E-Commerce & Quick Commerce with 5 years of Total Experience.
Overview
5
5
years of professional experience
Work History
Assistant Manager-Merchant & Logistics Operations
Noon Now Now
12.2024 - Current
- Led the operational setup of Noon’s express delivery project, NOW-NOW, across KSA, focusing on onboarding a wide range of partners including large-format malls, grocery chains, supermarkets, florists, butcheries, and pharmacies.
- Managed the entire merchant onboarding lifecycle—from contract finalization and serviceability zone setup to store coordination, operational training, and SKU/product integration.
- Collaborated with Noon’s product and tech teams to address integration errors, facilitate successful system onboarding, and resolve app-related bugs and version issues.
- Monitored last-mile delivery operations to ensure high-performance execution and resolved ground-level issues through proactive coordination with relevant stakeholders.
- Analyzed store-level operational metrics, identified performance bottlenecks, conducted review meetings with store managers, and implemented corrective actions through detailed root cause analysis.
- Owned the end-to-end logistics and merchant enablement process ensuring seamless operations and improved delivery experiences for NOW-NOW customers.
Assistant Manager Operation Excellence
Noon Food
Riyadh
01.2024 - 11.2024
- Led cross-functional teams to identify and implement process improvements, enhancing operational efficiency and reducing costs.
- Analyzed KPIs and payment data to provide actionable insights for strategic decision-making and optimize vendor and rider payments.
- Developed and enforced SOPs, conducted compliance audits, and ensured quality standards across all logistics operations.
- Trained and mentored team members on best practices and process improvement methodologies.
- Collaborated with stakeholders to diagnose operational issues, develop solutions, and drive continuous improvement initiatives.
- Managed payment calculation models and worked with operations, finance, and legal teams to ensure accurate and timely payments to vendors and riders.
Senior Business Analyst
Noon Food
Riyadh
06.2023 - 01.2024
- Contributed as a core founding member in launching Noon Food’s logistics operations in Riyadh, supporting the setup of end-to-end processes as part of the first logistics team in KSA.
- Designed and implemented a scalable capacity planning and workforce management system for delivery associates, which became the foundation of daily operations across KSA.
- Built and maintained Big Query tables, views, and dashboards to monitor performance metrics like logins, orders, costs, and service levels.
- Led a cross-functional team of 3–4 analysts to deliver dashboards, RCA reports, and operational KPIs that supported strategic decision-making.
- Partnered with senior leadership to present actionable insights, resulting in cost reduction and improved delivery efficiency.
- Conducted deep-dive analysis to resolve ground-level issues like dipping on-time delivery, increasing delivery distances, and route inefficiencies.
- Collaborated with the product team to test and implement solutions for system bugs or inefficiencies by identifying issues through data and raising them for resolution.
- Analyzed and validated vendor contracts to ensure accurate payment terms, processed payments as per agreements, and reconciled discrepancies to maintain vendor relations.
- Established and managed the end-to-end operational framework for the Order Monitoring Team across India and Egypt, overseeing agent shift scheduling, performance monitoring, and vendor payment workflows to support effective follow-up on delayed orders.
Business Analyst
Noon E-Commerce
Riyadh
11.2021 - 06.2023
- Maintain and provide all daily, weekly, monthly, and yearly reporting from a variety of data sources to coworkers, manager, and senior management.
- End-to-end supply chain operations, 3PL warehouse management, logistics and compliance project.
- Set up reporting, success criteria and evaluation parameters against each of the initiatives to ensure on time delivery/progress and adherence to new processes/SOPs.
- Monitoring Dashboards related to Cost, Performance, Absenteeism, Vaccination, Complaints, Inventory and 3PL-Sites.
- Leading Know Nuggets Project to define DA Performance, Incentives, Shift Planning, KM Tracking and Fleet Announcements
- Responsible for the follow up and improvement of LMS-3 DA App to deliver on time to customer.
- Analyzing and Maintaining Vehicle History Tracking of Vehicles through LS-portals and Aafaqee Applications
- Taking care of queries which are received from supplier/plant person/buyer and guide them till they get resolved.
- Regular data extraction from internal DB (SQL) and Google Big Query
- Own the user registration process and profile completeness to identify areas for improvement through IDP and Seller-lab Portal.
- Collecting and interpreting data to Higher Management
- Compile, identify trends, and evaluate data to support the E-Commerce team in decision-making.
- Provide data for use in the forecasting and budgeting processes, utilizing customer data and predictive analytics that map and project trends
Support Associate
Noon E-Commerce
Gurugram
10.2020 - 11.2021
- Logistics operations by ensure smooth functionality of hubs/ warehouses / CFCs in UAE, KSA and Egypt
- Managed freelancers and looked after their on-boarding, payments and termination based on their performance in UAE, KSA & Egypt
- Managed a team of 60 agents in Jordan for the logistics calling process.
- Monitor and send MIS reports on key metrics, non-moving item report, daily shortage items report and so on
- Solve real time problems faced by ground people (hub/warehouses) and help them with reports and analytics based on SQL/ Big query.
- Worked on reports of complaint tickets raised by customers and check pendency of complaints on country level.
Education
B.tech - Information Technology
Techno India college of technology
Kolkata, West Bengal, India01.2020
12th -
MLSM college
Darbhanga, Bihar, IndiaSkills
- Big Query, My SQL, Python, Power BI, MS Excel, Google sheet, Google studio, Git-Hub, Jira, Zendesk
- Well spoken, Confident, Energetic and amicable personality
- Completion of given task within allocated time
- Got behavioral training such as accent neutralization, telephone etiquette and business writing
- Highly customer oriented and high aptitude for fast learning
- Good communication and interpersonal skills
- Ability to explain technical issues clearly
- Ability to generate technical concepts in a clear and precise manner
- Achievement oriented and time conscious
- Team spirit and Optimistic
Languages
English, Hindi, Maithili, Bhojpuri, Bengali, Arabic
Hobbies and Interests
Playing and Watching Cricket., Reading Newspapers
Awards
Received best employee award in YFS 2021
Disclaimer
Name: Ashish Kumar Jha Father’s name: Mr. Amar kant jha Father’s Profession: Businessman Permanent Address: Madhubani, Bihar, India-847222 Gender: Male Passport No: U6299544 Marital Status: Unmarried Nationality: Indian Languages known: English, Hindi, Maithili, Bhojpuri, Bengali, Arabic. I hereby declare that all the information furnished above is true and correct tothe best of my knowledge.
Area of Specialization
- I specialize in logistics & supply chain management with end-to-end process, working in Ops Excellence and responsible for multiple projects associated with Noon-core, Noon-Daily & Noon-Food.
- Well -versed in data analysis tools, report automation tools and languages including SQL, Big Query, Power BI, Data Studio, GitHub, Google sheets, Excel.
- Inventory management, capacity planning, budgeting and team management.
- Process analysis &optimization logistics operation.
- Troubleshoot data with technical issues and ensure accountability for resolution.
- Develop reporting that highlights where initiatives are performing relative to targets. Develop reporting that highlights where initiatives are performing relative to targets.
Timeline
Assistant Manager-Merchant & Logistics Operations
Noon Now Now
12.2024 - Current
Assistant Manager Operation Excellence
Noon Food
01.2024 - 11.2024
Senior Business Analyst
Noon Food
06.2023 - 01.2024
Business Analyst
Noon E-Commerce
11.2021 - 06.2023
Support Associate
Noon E-Commerce
10.2020 - 11.2021
B.tech - Information Technology
Techno India college of technology
12th -
MLSM college
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