Ashraf Marwan Khashman
Summary
Passionate Trainer with extensive knowledge of Sales , customer service training and proven success working with company clients. Devoted to long-lasting and comprehensive results for every client. Trained in sales ,customer service , soft skills employee development and microsoft office use.
Overview
23
23
years of professional experience
2
2
Languages
32
32
years of post-secondary education
Work History
Training & Development Assistant Manager
Allianz Saudi France Company- KSA
alriydh
01.2020 - Current
- Responsible for identifying training needs from different departments by meeting the stake holders and using reports
- Plan training interventions for the sales team based on Training Need Identification
- Prepare and communicate the training calendar on regular basis and ensure all the training activities are delivered as per the training calendar
- Review daily file and share the observations with concerned location head
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Plan and execute the New Employee Induction program
- Prepare and maintain reports on monthly basis to track the efficacy of training imparted
- Supporting the effective on-boarding, sales and product training for existing Life Insurance, General Insurance, Mutual fund, Fixed deposits by creating effective training modules
Senior Trainer
Allianz Saudi Fransi Company
alriydh
01.2013 - 01.2020
- Designing skills and technical training material in accordance with retail training needs
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Delivering induction and on the job training to new sales personnel pre-prepared
- Preparing staff assessment forms following completion of training for discussion and analysis with Chain of Command
- Working with departments for creating effective training material to address training needs
- Conducting training for IFCE course
- Conducting on the job training assisting company's sales and operations teams with product Information when needed
- Providing training evaluation forms to report findings to chain of command
- Maintaining accurate records and filing systems for training activities
- Updating training material to meet channel needs.
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
Independent Consultant
GLG Research, Gerson Lehrman Group (GLG)
LONDON
12.2012 - 09.2014
- Helps leading companies and investment firms learn more about current business issues by arranging interactions with members of the GLG Councils, a network of academics, scientists, industry practitioners, and other professionals worldwide
- Client interactions with GLG Council Members include telephone consultations, in-person meetings, reports, and educational presentations.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
Training Manager
ALKHALEEJ TRAINING
10.2009 - 09.2012
- Built and delivered effective training strategies and programs designed to educate the trainees
- Managed overall operations of the Training Department and Operations Department of the firm
- Assumed total responsibilities of activities including hiring orientation, training, and quality of presentation, cross-training, course development, promotion of instructors scheduling instructors, classrooms, and resources necessary to deliver training
- Identified, designed and implemented strategic learning modules to optimize performance and enhance individual development plan based on projected business processes, changes, and other factors
- Monitored employee opinion and trainer surveys, assisted with feedback sessions and action plans
- Ensured consistency in application and enforcement of policies and procedures
- Planned, developed and provided training and development programs, using knowledge of the effectiveness of methods like classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
Trainer
ALKHALEEJ TRAINING
09.2005 - 10.2009
- Prepared, examined and marked question papers, formulated results and guided the student on improving existing performance toward meeting established standards and individual competencies
- Organized multiple teaching methods including visual, tactical, and auditory materials to reinforce or simplify complex concepts
- Organized cooperative learning activities, tutoring students who sought additional guidance with course work
- Evaluated each trainee progress through the generation of quarterly and annual reports based on aesthetic skills and applications, to support recommendations for further student development
- Assisted the training manager in supporting the sales department of the company, provided the base knowledge to Accounts Executives to identify the client need helped in other areas of expertise
Network Administrator
Ministry of Education
09.2001 - 10.2005
- Installed and maintained local documentation, server updates and provided technical support to Ministry of Education
- Liaised internally across the departments to ensure that tasks are executed in accordance with set procedures
- Performed regular system checks and preventive maintenance to ensure optimum system performance
- Tested and evaluated network systems to eliminate problems, made improvements, escalated unresolved issues to senior network engineers for timely solutions
- Administered/ maintained security policy, provided troubleshooting and rectification for network issues
- Kept abreast of existing and emerging core network technologies to support next generation wireless network solutions of the firm.
Education
Bachelor's degree - Computer science and information System
Philadelphia University
Skills
Training
Training facilitation
Training drills
Provider training
Training personnel
Training materials
Delivering training
Training development
Skilled in Microsoft Office
Management
Team leadership skills
Coaching
Strategic planning
Performance Management
Organizational Development
Business Process Workflow
Business process understanding
Exceptional communication
Microsoft PowerPoint
Microsoft Excel
Business Process Analysis
Accomplishments
Achievements
Member of team Update and written procedure:-
- Onboarding Policy and Processes For new employee
- Creating an External User Account policy
- ExGratia Payment
- Leads distributions methodology
- Midcrop Policies Procedure policy
- Withholding Commission policy
- WL& Termination Policy
- Promotion Rules –Sales
Affiliations
- Member of Comity Team -Personal Development Plan /Company Staff.
- Member of team of DSF | RE-engineering (New Retail Structure process).
- Member of team of CRU | RE-engineering (New customer retention unit Structure process).
- Member of team of a 15-member cross-functional team envelopment of spiral interface app
- Freelance trainer with Mobily company (ICloud service, internet service…… ).
- Association of Information Technology Professionals
Timeline
Training & Development Assistant Manager
Allianz Saudi France Company- KSA
01.2020 - Current
Senior Trainer
Allianz Saudi Fransi Company
01.2013 - 01.2020
Independent Consultant
GLG Research, Gerson Lehrman Group (GLG)
12.2012 - 09.2014
Training Manager
ALKHALEEJ TRAINING
10.2009 - 09.2012
Trainer
ALKHALEEJ TRAINING
09.2005 - 10.2009
Network Administrator
Ministry of Education
09.2001 - 10.2005
Bachelor's degree - Computer science and information System
Philadelphia University