ASHWAG ALASMARI
Summary
Accomplished professional with 8+ years in social work and administration, specializing in enhancing customer satisfaction, optimizing service delivery, and managing complex client relationships. Demonstrated expertise in leading teams, developing strategic initiatives, and delivering exceptional customer experiences. Committed to leveraging a blend of leadership, communication, and problem-solving skills to drive service excellence.
Overview
9
9
years of professional experience
Work History
Senior Social Worker
Ministry of national guard health affairs
06.2020 - Current
- Led initiatives to improve client satisfaction by addressing needs promptly and effectively, resulting increase in positive feedback.
- Developed procedures and policies of the department.
- Managed and coordinated events to improve community and patient engagement, leading to increase in participation rates.
- Provided professional supervision to team members, ensuring a high standard of service delivery.
- Maintained accurate case records and ensured compliance with legal and ethical standards.
- Managing and preparing events which includes preparing the budget reports follow up and supervision.
- organized successful community events.
- Enhanced community resources for clients through collaboration with local agencies and organizations.
Social Worker II
Ministry of national guard health affairs
10.2015 - 06.2020
- Provided social work services to individuals and families in need through assessments, care planning and coordination with interdisciplinary teams
- Conducted thorough assessments of clients' needs and strengths, resulting in accuracy in identifying their primary issues
- Developed and implemented effective care plans for over 100+ clients, Worked with each client to create a list of goals, with 85% meeting or exceeding goals
- Collaborated with interdisciplinary teams, including healthcare professionals and community organizations, to provide holistic support and ensure services were delivered efficiently
- Advocated for clients' rights and access to necessary resources, healthcare and employment opportunities
- Maintained accurate client records in compliance with legal and ethical standards using proficient computer skills for documentation and data management.
Administrative Assistance
Saudi National Bank
07.2015 - 10.2015
- Investigated banking transactions and provided detailed reports.
- Successfully handled and translated multi-language transactions.
- Managed financial transfer investigations and provided information on involved parties.
- Demonstrated leadership by guiding and directing team efforts in completing tasks and projects.
Education
Master of Science - Clinical Social Work
Umm Alqura University
Makkah, Saudi Arabia2023
Bachelor of Science - Sociology & Social Work
King Abdulaziz University
Jeddah, Saudi Arabia2015
Skills
- Customer Relationship Management: Expertise in managing and nurturing client relationships to drive customer satisfaction and loyalty
- Team Leadership and Development: Experience in leading teams, providing guidance, and fostering a collaborative work environment
- Service Optimization: Proven ability to streamline processes, reducing response times and enhancing service efficiency
- Communication and Conflict Resolution: Strong communication skills with a focus on resolving customer issues promptly
- Project Management: Competence in managing multiple projects and ensuring successful delivery on time
- Data Analysis and Reporting: Skilled in analyzing data to improve customer service strategies and operations
latest Training courses
- Building high performance teams, 2024, king Abdulaziz medical city.
- managing service quality and customer satisfaction, 2024, king Abdulaziz medical city.
- Customer service excellence, 2024, king Abdulaziz medical city.
Accomplishments
· Employee of the Year (2019/2023): Recognized for outstanding contributions to improving client satisfaction and service quality.
· Outstanding Performance Award: Awarded by the Western Region Management for exceptional support to clients and enhancing service delivery.
· Appreciation Letters: Received for three consecutive years from the Operation General Director for delivering exceptional service.
Languages
Arabic
Native language
English
Proficient
C2
References
References available upon request.
Timeline
Senior Social Worker
Ministry of national guard health affairs
06.2020 - Current
Social Worker II
Ministry of national guard health affairs
10.2015 - 06.2020
Administrative Assistance
Saudi National Bank
07.2015 - 10.2015
Master of Science - Clinical Social Work
Umm Alqura University
Bachelor of Science - Sociology & Social Work
King Abdulaziz University
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