ASHWAK AHMED
Summary
IT professional prepared for advancing IT infrastructure management and system reliability. Proven ability to manage servers, networks, and hardware, ensuring seamless operations. Known for strong team collaboration and adaptability to evolving technological needs, excelling in system troubleshooting and performance optimization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
System Administrator
Bule Gate International
09.2019 - 01.2024
- Assisted users with password resets, account unlocks, and access requests
- Managed user accounts and access within a Windows Active Directory domain environment
- Configured Group Policy to manage desktop settings, such as software deployment, printer connections, and desktop customization
- Supported users with operating system issues, including Windows OS, macOS, Linux
- Troubleshot hardware problems, including desktops, laptops, printers
- Performed basic hardware repairs and replacements, such as installing RAM or hard drives
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Deployed software updates and patches to ensure system security and stability
- Assisted users with email setup and configuration
- Implemented basic security measures, such as antivirus software installation and updates
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
IT Technical Supervisor
Techera Technologies
04.2015 - 06.2018
- Diagnosed and resolved complex technical problems, including operating system errors, application malfunctions, network connectivity issues, and security breaches, escalating as needed
- Terminated and tested CAT6 cables for network installations, ensuring reliable connectivity and optimal network performance
- Managed and maintained IT inventory, ensuring accurate records of hardware and software assets and optimizing asset utilization
- Conducted comprehensive site surveys and executed tasks according to client-provided drawings, ensuring precise adherence to project specifications and requirements
- Installation of server racks, patching cables from switch to patch panel.
- Skilled in MS Office suite applications such as MS Word, MS Excel, MS PowerPoint, MS Access, and MS Outlook
- Supervised a team of 10 IT technicians, providing guidance, training, and performance evaluations to ensure high-quality support services
- Developed and implemented IT policies and procedures to streamline operations and enhance security
- Coordinated with vendors and service providers to negotiate contracts and maintain positive working relationships
- Analyzed and reported on key performance metrics to senior management, identifying areas for improvement and growth
Education
B. Com -
Osmania University
01.2010
INTERMIDIATE -
Kakatiya Jr. College
01.2008
Secondary School Certificate (SSC) -
Board of Secondary Education
01.2006
Skills
- Driving license
- Windows administration
- Software installation
- Desktop troubleshooting
- Hardware and software installation
- IT documentation
- Project coordination
Certification
- Diploma in MCSE & LINUX, Zoom Technologies, Hyderabad, Telangana, 01/01/22
- Diploma in HARDWARE & MCSE, Netmetric solutions, Hyderabad, Telangana, 01/01/11
- Diploma in CCNA, Netmetric solutions, Hyderabad, Telangana, 01/01/11
- Diploma in E-ACCOUNTING & MS-OFFICE, ATS computers, Nizamabad, Telangana, 01/01/09
Languages
English
Hindi
Arabic
Personal Information
- Date of Birth: 01/08/90
- Nationality: Indian
- Marital Status: Married
Timeline
System Administrator
Bule Gate International
09.2019 - 01.2024
IT Technical Supervisor
Techera Technologies
04.2015 - 06.2018
INTERMIDIATE -
Kakatiya Jr. College
Secondary School Certificate (SSC) -
Board of Secondary Education
B. Com -
Osmania University
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