ASHWAQ ALSADOON

Welcomed VIP Guests: Managed protocols for diplomats, celebrities, and high-profile figures with absolute confidentiality.

Managed Royal Suites: Led hospitality operations and grand openings for Royal Suites.

Coordinated Visits: Supervised logistics and hospitality for global delegations and sports teams.

Provided Translation: Offered on-the-spot English translation for non-Arabic speaking VIPs.

Customer Service Excellence: Handled challenging situations smoothly to ensure excellent guest satisfaction.

• Developed streamlined administrative procedures, improving overall workflow.
• Detected and reconciled payroll discrepancies to maintain financial and administrative accuracy.
• Assisted staff with administrative duties during peak schedules.
• Completed and filed paperwork for reporting and administrative purposes.

• Responded calmly to manage crises and emergency situations.
• Built positive, productive client relationships for enhanced social support.
• Collaborated with other professionals in health and social care to coordinate holistic support.
• Worked with community organisations to create access to resources and assistance to meet client varying needs.

• Responded promptly to customer questions to improve customer loyalty and satisfaction.
• Maintained excellent client satisfaction by providing in-depth support.
• Worked in collaboration with sales team to achieve collective targets and goals.

• Handled incoming calls for staff, answering questions, directing calls and documenting messages.
• Supported staff with administrative needs for photocopying, faxing and filing.
• Arranged filing systems for easy use and retrieval by personnel.