Asim Gadallah
Riyadh
Summary
Accomplished professional with Customer support and Operation sector with more than ten years experience in various business models,
including Point of sales field . Dexterity in formulating the implementation process, exceptional
adapt at identifying strategic and operation risks and making recommendations to the relevant
internal teams. Team player with extraordinary communication skills, high quality of work, data analysis, inventory management, Proven track record of process improvement and performance analysis
Overview
10
10
years of professional experience
Work History
Merchant Operation Analyst
Neoleap
Riyadh
09.2023 - Current
- Manage and oversee the registration and activation process for new POS device requests.
- Generate concise reports on equipment installation and maintenance, documenting completed tasks, quality issues,
- Monitor orders and gather vendor feedback to ensure quality and efficiency.
- Address sales inquiries and provide prompt and accurate responses.
- Resolve customer and vendor issues effectively and efficiently.
POS Customer Support Supervisor
Alhamrani Universal
Riyadh
01.2020 - 08.2023
- Direct engagement with banks (Alrajhi, INMA, BSF, HALA, SKYBAND), Merchants, VIP Customers.
- Daily monitoring of all POS activities to assure achievement of SLA and customer satisfaction
- Manpower optimization and planning to overcome the shortage in manpower by swapping the responsibilities
- Improved customer satisfaction by resolving complex issues swiftly.
- Executed company policies reinforcing a professional customer support culture.
- Implemented new CRM software providing quicker solutions to customer queries.
- Oversaw daily operations, guaranteeing seamless customer experience.
- Revise and validate the invoices and penalties.
POS Customer Team leader
Alhamrani Universal
02.2017 - 12.2019
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Led project coordination, resulting in timely delivery.
- Fostered a high-performing environment to drive productivity and quality.
- Streamlined workflow for a more efficient process.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Coordinated daily tasks, ensuring smooth workflow within the team.
POS Customer Coordinator
Alhamrani Universal
06.2015 - 06.2017
- Receive All POS requests from bank ( Installation, Maintenance, cancellation, replacement)
- Register the new installation requests in SAMA TMS.
- Handled high volume of inbound calls, maintaining a calm and professional demeanour.
- Enhanced customer satisfaction by resolving product and service issues promptly.
- Tracked orders diligently, ensuring on-time delivery.
Education
Computer Engineering
University of Gezira
Sudan 04.2001 - 2011
Skills
- Leadership in retail setting
- Supplier negotiation adeptness
- Project management tools familiarity
- Data analysis and interpretation
- Inventory management expertise
- Multitasking proficiency
- Process Improvement
- Performance analysis
- Customer service excellence
- Stakeholder communication
- Self motivated
- Client Relationship Management
Languages
Arabic
Proficient (C2)
English
Advanced
References
References available upon request.
Timeline
Merchant Operation Analyst
Neoleap
09.2023 - Current
POS Customer Support Supervisor
Alhamrani Universal
01.2020 - 08.2023
POS Customer Team leader
Alhamrani Universal
02.2017 - 12.2019
POS Customer Coordinator
Alhamrani Universal
06.2015 - 06.2017
Computer Engineering
University of Gezira
04.2001 - 2011
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