Askar Alyami
Khobar,Saudi Arabia
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work History
Learning and Development Manager
ICON Training Company - SBH Group
Dammam, Saudi Arabia
10.2022 - Current
- Prioritize and render quality training via a team of trainers.
- Create policies and facilitate decisions on training matters and strategy. Assess the training requirements and set up a training program. Developed and implemented innovative strategies to reduce operational costs by 10%.
- Established and maintained positive relationships with customers and vendors.
- Created and implemented a comprehensive customer service program that increased customer satisfaction by 20%.
- Developed and implemented sales and marketing strategies that increased revenue by 30%.
- Implemented a customer loyalty program that resulted in a 20% increase in repeat customers.
- Managed L&D budget, reporting impact capabilities to CEO to drive informed financial decision-making.
- Developed company culture encouraging employees to pursue future career prospects within company.
- Implemented new LMS system to enhance existing training programmes.
- Delivered strategic and proactive thought leadership on all matters impacting long-term Learning and Development (L&D) strategy.
Business Development Manager
Edunation LTD
Riyadh, Saudi Arabia
01.2022 - 09.2022
- Developed and implemented successful sales strategies to increase revenue by 12% in one year
- Established and maintained strong relationships with key clients to ensure long-term business success
- Worked closely with the marketing team to develop and execute promotional campaigns
- Leveraged data-driven insights to identify potential opportunities and drive growth
- Developed and implemented an e ective CRM system to streamline business operations
- Negotiated and secured lucrative contracts with new clients
- Researched and analyzed market trends to inform strategic decisions
- Successfully managed multiple projects and initiatives simultaneously
- Collaborated with other departments to ensure successful product launches
- Monitored and reported on business performance metrics to inform decision-making.
Training Manager
Alkhaleej Training and Education
Khobar, Saudi Arabia
11.2013 - 01.2022
- Analyzed employees' skill levels and implemented new techniques to boost knowledge.
- Presented training information via role playing, simulations and team exercises.
- Mentored team members to succeed and advance within department and company.
- Oversaw training courses and promotional paths for professionals and leaders.
- Led training programmes designed to implement new agent performance management standards for 8 departments.
- Created testing and evaluation procedures.
- Maintained corporate responsibility by staying up-to-date with laws that affect human resource training programmes.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Designed training modules for strategic business practices and organizational behavior training concepts.
- Grew training program participation by over 20% by utilizing innovative approaches to content delivery.
- Conducted Training Needs Analyses to assess customer requests.
- Assessed instructional effectiveness, analyzing data to determine impact of training on company KPIs.
Co-Founder and Business Development Executive
Masarek Alarabia Company
Jubail, Saudi Arabia
04.2009 - 10.2013
- Developed and implemented successful marketing initiatives to increase customer base and revenue
- Built a successful pipeline of potential clients through cold outreach and networking
- Analyzed market trends and identi ed target markets for potential new business opportunities
- Developed and maintained productive relationships with key stakeholders and clients
- Developed and implemented e ective sales strategies to increase market penetration
- Negotiated and closed key business deals to secure long- term partnerships
- Conducted market and competitor research to gain a better understanding of the industry
- Managed relationships with external vendors to ensure timely delivery of products and services
- Led the development of successful product launches to expand market reach.
Education
Executive MBA - Business
University of Hull
Bahrain 04.2018 - 10.2020
Bachelor - Information Technology and Computing
Arab Open University
Saudi Arabia 05.2008 - 09.2012
Associate Degree - Marketing
Dammam Community College (KFUPM)
Saudi Arabia 04.2008 - 07.2011
Skills
- Training and mentoring
- Cost management
- Performance goals
- Excel proficiency
- Salesforce
- Sales leadership
- Marketing expertise
- Revenue development
- Budget supervision
- Relationship management
Languages
Arabic
Native
English
Advanced
Timeline
Learning and Development Manager
ICON Training Company - SBH Group
10.2022 - Current
Business Development Manager
Edunation LTD
01.2022 - 09.2022
Executive MBA - Business
University of Hull
04.2018 - 10.2020
Training Manager
Alkhaleej Training and Education
11.2013 - 01.2022
Co-Founder and Business Development Executive
Masarek Alarabia Company
04.2009 - 10.2013
Bachelor - Information Technology and Computing
Arab Open University
05.2008 - 09.2012
Associate Degree - Marketing
Dammam Community College (KFUPM)
04.2008 - 07.2011
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