Asma Abutheraa
Dhahran
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts.
Professional with strong background in project management, skilled in leading teams to deliver high-impact results.
Overview
17
17
years of professional experience
43
43
years of post-secondary education
9
9
Certifications
2
2
Languages
Work History
Project Management Team Leader
Saudi Aramco
01.2025 - Current
- Achieved successful project outcomes with comprehensive risk identification and mitigation strategies.
- Delivered projects on time and within budget through proactive planning, risk assessment, and process improvements.
- Ensured compliance with industry regulations and company policies throughout the entire project lifecycle.
- Increased project success rate by implementing structured quality assurance procedures throughout the project lifecycle.
- Managed change requests efficiently to minimize disruption of ongoing projects while ensuring client satisfaction.
- Established strong relationships with clients, stakeholders, and team members to foster a collaborative work environment.
- Organized and updated schedules for executives.
Hotel Front Desk Supervisor
Kempinski Hotel Group
04.2024 - 01.2025
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Assisted in developing promotional strategies to attract new guests and retain existing clientele.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
Assistant Director of People and Culture
Four Seasons Hotel
09.2023 - 03.2024
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
- Supervised and mentored direct reports and developed talented HR teams.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Established clear succession plans to ensure leadership continuity during periods of transition or growth.
- Worked effectively in fast-paced environments.
- Enhanced the efficiency of talent acquisition processes by implementing data-driven strategies and streamlining workflows.
- Managed inventory control, ensuring adequate supplies were available for daily operations and special events.
- Prepared and presented management with detailed reports on customer satisfaction and hospitality services to aid in decision making.
- Recruited and trained over 500 individuals to work in management, hospitality, maintenance, security detail, technology and community programs.
HR Manager
Saudi Aramco Driving Center
02.2018 - 03.2022
- Established clear succession plans to ensure leadership continuity during periods of transition or growth.
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
- Evaluated driver performance through practical assessments, identifying areas for improvement and adjusting lessons accordingly.
- Coordinated training schedules with students to accommodate their availability and ensure consistent progress was made.
- Enhanced student driving skills by providing personalized instruction and feedback based on individual needs.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Supervised and mentored direct reports and developed talented HR teams.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Legal Intern
Lawyer, Al Fadhel Legal Counsel
01.2017 - 02.2020
- Contributed to the development of internal policies and procedures within the firm, streamlining operations for increased efficiency.
- Shadowed experienced lawyers during client meetings, gaining valuable insight into attorney-client relationships and effective communication techniques.
- Maintained strict confidentiality with sensitive information related to client matters; preserving trust between the firm and its clients.
- Proofread legal documents before submission to courts or opposing counsel; reducing errors that could potentially harm our clients'' interests.
- Managed case files efficiently, ensuring easy accessibility for attorneys when needed.
Executive Secretary
Hazem Ahmed Alhussaini Inspection Co.
02.2008 - 03.2010
- Supported project completion through diligent tracking of milestones, deadlines, resources allocation making sure that all projects were executed successfully.
- Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
- Answered high volume of phone calls and email inquiries.
Education
Master of Hospitality Management
Boston University
04.2001 - 01.2024
(LLB) Bachelor of Law
University of Sharjah
05.2001 - 02.2016
Diploma - Computer Network Specialist
Academy of Learning
05.2001 - 06.2006
Skills
Strategic Planning
Certification
Real Estate Hospitality
Languages
5
Timeline
Project Management Team Leader
Saudi Aramco
01.2025 - Current
Hotel Front Desk Supervisor
Kempinski Hotel Group
04.2024 - 01.2025
Assistant Director of People and Culture
Four Seasons Hotel
09.2023 - 03.2024
Real Estate Hospitality
07-2023
Project Planning
04-2022
Cyber Security
03-2022
Financial Analysis
03-2022
Human Resource Management
03-2022
Law License
08-2021
HR Manager
Saudi Aramco Driving Center
02.2018 - 03.2022
American Canadian Board for Training
10-2017
Legal Intern
Lawyer, Al Fadhel Legal Counsel
01.2017 - 02.2020
Legal Counsel Preparation
10-2016
Cybercrime
03-2016
Executive Secretary
Hazem Ahmed Alhussaini Inspection Co.
02.2008 - 03.2010
(LLB) Bachelor of Law
University of Sharjah
05.2001 - 02.2016
Diploma - Computer Network Specialist
Academy of Learning
05.2001 - 06.2006
Master of Hospitality Management
Boston University
04.2001 - 01.2024
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