Asma Alaradi
Administrative Professional
Riyadh
Summary
Detail-oriented and proactive administrative professional with strong organizational and communication skills. Experienced in coordinating schedules, managing documentation, and supporting teams to enhance efficiency. Passionate about continuous development and contributing to meaningful work environments. Believes that success comes through consistent growth and knowledge-sharing.
Overview
13
13
years of professional experience
4042
4042
years of post-secondary education
1
1
Language
Work History
Contact center supervisor
Geidea
2024.07 - Current
- Managed escalated customer complaints, resolved issues promptly and professionally.
- Scheduled team meetings to educate agents regarding best practices in dealing with customers.
Contact center supervisor
Solexplus
2023.06 - 2024.07
- Supported data-driven decision-making across all enterprise levels, translating raw data to devise new initiatives.
- Trained and coached junior team members in adherence to company and regulatory policies.
- Wrote reports outlining project progress and results.
Customer service representative
STCpay
2023.02 - 2023.05
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Identifying, escalating priority issues and reporting to the high-level management
Nurse
Dora Clinic
2020.11 - 2022.11
Project Management Assistant
Ministry of Health
2019.09 - 2020.02
Registered nurse
King Salman Armed Forces Hospital
2012.10 - 2018.10
Education
Master degree - Project Management
Everyone's Smart University
06/2021 - 2022.08
Bachelor degree of Business - Administration
University of Tabuk
07/2014 - 2018.12
Skills
Proficient time management
Proficient in Microsoft Office
Office administration support
Technical report writing
Effective communication skills
Timeline
Contact center supervisor
Geidea
2024.07 - Current
Contact center supervisor
Solexplus
2023.06 - 2024.07
Customer service representative
STCpay
2023.02 - 2023.05
Nurse
Dora Clinic
2020.11 - 2022.11
Project Management Assistant
Ministry of Health
2019.09 - 2020.02
Registered nurse
King Salman Armed Forces Hospital
2012.10 - 2018.10
Master degree - Project Management
Everyone's Smart University
06/2021 - 2022.08
Bachelor degree of Business - Administration
University of Tabuk
07/2014 - 2018.12