Asma Alqahtani
Customer Service Representative
Riyadh,01
Summary
Dynamic and empathetic professional with a rich background as a Customer Service Representative at Al Khaleej Training and extensive experience as a Kindergarten Teacher across various schools. Excelled in enhancing customer satisfaction and student learning outcomes through exceptional problem-solving abilities and active listening. Skilled in customer relations and classroom management, consistently improving loyalty and educational environments.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Al Khaleej Training
Riyadh, Saudi Arabia
10.2021 - 10.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Kindergarten Teacher
Marahel Alttaallum International School
10.2019 - 05.2020
- Recognized children's physical, emotional and social needs for personalized support.
- Enhanced classroom management by establishing clear expectations, rules, and routines.
Kindergarten Teacher
Alqalam Schools
09.2015 - 08.2017
- Improved student reading skills by implementing phonics-based instruction and guided reading activities.
- Promoted learning through play with engaging activities, games and lessons.
Kindergarten Teacher
Manarat Al Uloom School
02.2015 - 05.2015
- Monitored and evaluated student progress through regular assessments and observations.
- Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
Education
Bachelor of Education - Kindergarten And Preschool Education
King Saud University
Riyadh, Saudi Arabia 04.2001 -
Skills
Customer Service
Active Listening
Call Management
Data Entry
Call center experience
Complaint resolution
Problem-solving abilities
Customer Relations
Timeline
Customer Service Representative
Al Khaleej Training
10.2021 - 10.2022
Kindergarten Teacher
Marahel Alttaallum International School
10.2019 - 05.2020
Kindergarten Teacher
Alqalam Schools
09.2015 - 08.2017
Kindergarten Teacher
Manarat Al Uloom School
02.2015 - 05.2015
Bachelor of Education - Kindergarten And Preschool Education
King Saud University
04.2001 -
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