Asma Alqahtani
Customer Service Representative
Riyadh,01
Summary
Dynamic and empathetic professional with a rich background as a Customer Service Representative at Al Khaleej Training and extensive experience as a Kindergarten Teacher across various schools. Excelled in enhancing customer satisfaction and student learning outcomes through exceptional problem-solving abilities and active listening. Skilled in customer relations and classroom management, consistently improving loyalty and educational environments.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Al Khaleej Training
Riyadh, Saudi Arabia
2021.10 - 2022.10
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Kindergarten Teacher
Marahel Alttaallum International School
2019.10 - 2020.05
- Recognized children's physical, emotional and social needs for personalized support.
- Enhanced classroom management by establishing clear expectations, rules, and routines.
Kindergarten Teacher
Alqalam Schools
2015.09 - 2017.08
- Improved student reading skills by implementing phonics-based instruction and guided reading activities.
- Promoted learning through play with engaging activities, games and lessons.
Kindergarten Teacher
Manarat Al Uloom School
2015.02 - 2015.05
- Monitored and evaluated student progress through regular assessments and observations.
- Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
Education
Bachelor of Education - Kindergarten And Preschool Education
King Saud University
Riyadh, Saudi Arabia 2001.04 -
Skills
Customer Service
Active Listening
Call Management
Data Entry
Call center experience
Complaint resolution
Problem-solving abilities
Customer Relations
Timeline
Customer Service Representative
Al Khaleej Training
2021.10 - 2022.10
Kindergarten Teacher
Marahel Alttaallum International School
2019.10 - 2020.05
Kindergarten Teacher
Alqalam Schools
2015.09 - 2017.08
Kindergarten Teacher
Manarat Al Uloom School
2015.02 - 2015.05
Bachelor of Education - Kindergarten And Preschool Education
King Saud University
2001.04 -