Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asma Alqahtani

Customer Service Representative
Riyadh,01

Summary

Dynamic and empathetic professional with a rich background as a Customer Service Representative at Al Khaleej Training and extensive experience as a Kindergarten Teacher across various schools. Excelled in enhancing customer satisfaction and student learning outcomes through exceptional problem-solving abilities and active listening. Skilled in customer relations and classroom management, consistently improving loyalty and educational environments.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Al Khaleej Training
Riyadh, Saudi Arabia
10.2021 - 10.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Kindergarten Teacher

Marahel Alttaallum International School
10.2019 - 05.2020
  • Recognized children's physical, emotional and social needs for personalized support.
  • Enhanced classroom management by establishing clear expectations, rules, and routines.

Kindergarten Teacher

Alqalam Schools
09.2015 - 08.2017
  • Improved student reading skills by implementing phonics-based instruction and guided reading activities.
  • Promoted learning through play with engaging activities, games and lessons.

Kindergarten Teacher

Manarat Al Uloom School
02.2015 - 05.2015
  • Monitored and evaluated student progress through regular assessments and observations.
  • Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.

Education

Bachelor of Education - Kindergarten And Preschool Education

King Saud University
Riyadh, Saudi Arabia
04.2001 -

Skills

Customer Service

Active Listening

Call Management

Data Entry

Call center experience

Complaint resolution

Problem-solving abilities

Customer Relations

Timeline

Customer Service Representative

Al Khaleej Training
10.2021 - 10.2022

Kindergarten Teacher

Marahel Alttaallum International School
10.2019 - 05.2020

Kindergarten Teacher

Alqalam Schools
09.2015 - 08.2017

Kindergarten Teacher

Manarat Al Uloom School
02.2015 - 05.2015

Bachelor of Education - Kindergarten And Preschool Education

King Saud University
04.2001 -
Asma AlqahtaniCustomer Service Representative