Asmaa Abdelsamiea Zaky
Makkah
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of corporate team leader position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Corporate Team Leader
African Queen Travel
05.2022 - Current
- Organize and manage deals with b2b systems and domestic hotels.
- Mentored junior team members in their career development, providing guidance on technical skills as well as soft skills such as communication and teamwork.
- Manage group reservation bookings on regular flights / charter flights.
- Managing third-party deals with airlines for our corporate customers.
- Communicate and coordinate with other partners (travel agencies) to market our domestic and international packages.
- Negotiated advantageous terms with vendors and suppliers, resulting in cost savings for the organization.
- Arrange domestic and international packages for individual customers and for corporate accounts ( flight tickets - transfer - hotel accommodations - excursions )
Corporate Senior supervisor
African Queen travel
12.2019 - 05.2022
- Handling all inquiries related to travel and tourism for our corporate accounts (Air ticketing using 2 systems Amadeus and Galileo systems – domestic & outgoing hotel bookings using more than 10 b2b system – transfers – Nile cruises – Meet and assist- E Visa
- Meeting required KPIs as rapid response time in handling received email requests from corporate accounts.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Developed strategic plans in alignment with company goals, effectively communicating objectives to the team.
- Played a pivotal role in driving change management initiatives that resulted in seamless adoption of new policies or procedures.
- Established and maintained filing systems, retrieved data using [Software] and prepared management reports.
- Increased customer satisfaction levels with regular training sessions on communication skills and product knowledge.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Senior Supervisor
Option Travel
03.2019 - 07.2019
- Mentored junior team members for accelerated professional growth and skill development.
- Developed strategic plans in alignment with company goals, effectively communicating objectives to the team.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Streamlined operations for improved efficiency, delegating tasks and setting clear performance expectations.
Corporate Supervisor
Abou Samra Travel
07.2015 - 03.2019
- Handling incoming customers, plan and make full itinerary ( flight tickets , hotel bookings , transfers )
- Manage daily sales report for operation team.
- Two months assignment as call center agent at Abou Samra Travel as a part of force task to sell summer packages and products and to persuade customers with best deals to fulfill their needs..
- Led process improvement initiatives to increase operational effectiveness and optimize resource utilization within the organization.
- Successfully negotiated contracts with vendors for quality goods at competitive prices, positively impacting the bottom line.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Oversaw financial reporting activities, ensuring accuracy and compliance with regulatory requirements while identifying areas for improvement.
Education
Bachelor's degree in Tourism and hotel management- English Tourism studies -
Helwan University
01.2015
Skills
- Willing to Learn
- Customer Service
- Attention to Detail
- Critical Thinking
- Multitasking
- Communication/ interpersonal skills
- Self- motivated, Dynamic and proactive
- Problem solving
- Ability to work with all level of management
- Workflow Coordination
- Sales Support
Related courses/ worktraining
- Basic & Advanced Amadeus course - 2017
- Galileo / travel port course - 2018
- Training at Cairo Airport as a check-in agent - 2013
- Ticketing agent at Egypt Club Company
- Ticketing agent at Abu Khalil Company
- Expert at Microsoft office (excel - word)
Linkedin account
https://www.linkedin.com/in/asmaa-zaky-7174b2151/
Languages
Arabic
Native language
English
Upper intermediate
B2
Arabic
Proficient
C2
Personal Information
- Date of Birth: 08/11/1993
- Nationality: Egyptian
- Marital Status: Married
Timeline
Corporate Team Leader
African Queen Travel
05.2022 - Current
Corporate Senior supervisor
African Queen travel
12.2019 - 05.2022
Senior Supervisor
Option Travel
03.2019 - 07.2019
Corporate Supervisor
Abou Samra Travel
07.2015 - 03.2019
Bachelor's degree in Tourism and hotel management- English Tourism studies -
Helwan University
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