Word,excl,power point
Asma Suhaim Alshihri Asma
Business Administration
Al Khobar
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in your industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I have a strong personality as a leader and socially active. im good with team work and can handle working under peruser
I can work on Microsoft office such as excel word power point my goal is to reach the top and develop my career with bright future
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Zain company
Al Khobar
02.2016 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
Kindergarten Teacher
Dar Al-Tufolah Private Schools
DAMMAM
01.2015 - 12.2016
- Delivered lesson plans, implemented school curriculum and used data to create, monitor and establish personalized learning plan for each student.
- Created child-centered learning environment characterized by consistent application of sound mental health and educational psychology practices.
- Played games with students to increase understanding of subjects.
- Created, managed and participated in variety of learning environments and activities to support opportunities for students to develop full potential and achieve learning objectives.
- Reported to parents and administration about student progress.
- Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
Insurance Office Manager
First Insurance & Reinsurance Brokers Co
DAMMAM
01.2014 - 10.2016
- Used coordination and planning skills to achieve results according to schedule.
- Worked with customers to understand needs and provide excellent service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created plans and communicated deadlines to complete projects on time.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Monitored company inventory to keep stock levels and databases updated.
Education
Advanced Diploma. GPA 3.75/5 - Business Administration
Saudi Top Training
DAMMAM 01.2006 - 12.2008
High School Diploma -
THE FIRST HIGHSCHOOL
DAMMAM 01.2004 - 12.2006
Skills
Sales expertise
Software
Timeline
Customer Service Representative
Zain company
02.2016 - 11.2018
Kindergarten Teacher
Dar Al-Tufolah Private Schools
01.2015 - 12.2016
Insurance Office Manager
First Insurance & Reinsurance Brokers Co
01.2014 - 10.2016
Advanced Diploma. GPA 3.75/5 - Business Administration
Saudi Top Training
01.2006 - 12.2008
High School Diploma -
THE FIRST HIGHSCHOOL
01.2004 - 12.2006
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