Asrar ALobaidi
Assistant
Jeddah,02
Summary
I would like to work in a good work environment that help me to develop my skills and prove myself in the job career in the future.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
Work History
Marketing Specialist
Arcoma
Jeddah, Saudi Arabia
03.2022 - Current
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Liaised between internal creative teams and agencies for branding ideas, graphic designs and promotional materials.
- Designed and implemented advertising and public relations activities.
- Shipped samples to potential clients and kept appropriate amount of samples on hand for meetings, customer presentations and for sales team use.
- Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
- Updated social media platforms with latest news and corporate details.
- Identified appropriate marketing channels and target customers for campaigns.
- Updated customer database and generated lists and counts for direct marketing projects.
- Worked closely with in-house design team to develop visuals for content.
- Collaborated closely with graphic designers, subject matter experts (SMEs) and technical staff to produce compliant, on-time proposals.
- Met with vendors to assess products, inquire about services and negotiate pricing.
- Wrote engaging and successful marketing, advertising and website copy.
- Administered and procured funding for new marketing programs.
- Shadowed senior personnel on complex marketing pursuits to build skills set.
- Tracked trade show expenses to maintain budget.
Assistant Manager
Arcoma
Jeddah, Saudi Arabia
03.2022 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Compiled financial data to comply with budget.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored security to protect employees, customers and property.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Created employee schedules to align coverage with forecasted demands.
Customers Service
Alsafoa
Jeddah, Saudi Arabia
12.2012 - 11.2013
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Effective liaison between customers and internal departments.
- Communicated professionally with colleagues, freelancers and clients.
Education
One Year - English Language
NESCOT College
Jeddah Bachelor of art - English language
King Fasial University
Saudi Arabia 01.2016 - 01.2021
Skills
Customer demographics
Copywriting expertise
Communications management
Fact checking
Product Marketing
Database Management
Sales Strategies
Strategic planning
Promotional planning
Vendor relations
Sales expertise
Marketing and advertising
Media relations
Certification
CAMBRIDGE ENGLISH ENTRY LEVEL CERTIFICATE (in ESOL
Timeline
Marketing Specialist
Arcoma
03.2022 - Current
Assistant Manager
Arcoma
03.2022 - Current
Bachelor of art - English language
King Fasial University
01.2016 - 01.2021
Customers Service
Alsafoa
12.2012 - 11.2013
One Year - English Language
NESCOT College