Asrar ALobaidi
Assistant
Jeddah,02
Summary
I would like to work in a good work environment that help me to develop my skills and prove myself in the job career in the future.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
Work History
Marketing Specialist
Arcoma
Jeddah, Saudi Arabia
03.2022 - Current
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Liaised between internal creative teams and agencies for branding ideas, graphic designs and promotional materials.
- Designed and implemented advertising and public relations activities.
- Shipped samples to potential clients and kept appropriate amount of samples on hand for meetings, customer presentations and for sales team use.
- Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
- Updated social media platforms with latest news and corporate details.
- Identified appropriate marketing channels and target customers for campaigns.
- Updated customer database and generated lists and counts for direct marketing projects.
- Worked closely with in-house design team to develop visuals for content.
- Collaborated closely with graphic designers, subject matter experts (SMEs) and technical staff to produce compliant, on-time proposals.
- Met with vendors to assess products, inquire about services and negotiate pricing.
- Wrote engaging and successful marketing, advertising and website copy.
- Administered and procured funding for new marketing programs.
- Shadowed senior personnel on complex marketing pursuits to build skills set.
- Tracked trade show expenses to maintain budget.
Assistant Manager
Arcoma
Jeddah, Saudi Arabia
03.2022 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Compiled financial data to comply with budget.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored security to protect employees, customers and property.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Created employee schedules to align coverage with forecasted demands.
Customers Service
Alsafoa
Jeddah, Saudi Arabia
12.2012 - 11.2013
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Effective liaison between customers and internal departments.
- Communicated professionally with colleagues, freelancers and clients.
Education
One Year - English Language
NESCOT College
Jeddah Bachelor of art - English language
King Fasial University
Saudi Arabia 01.2016 - 01.2021
Skills
Customer demographics
Certification
CAMBRIDGE ENGLISH ENTRY LEVEL CERTIFICATE (in ESOL
Timeline
Marketing Specialist
Arcoma
03.2022 - Current
Assistant Manager
Arcoma
03.2022 - Current
Bachelor of art - English language
King Fasial University
01.2016 - 01.2021
Customers Service
Alsafoa
12.2012 - 11.2013
One Year - English Language
NESCOT College