Asrar Faisal Ateeq
Al- Ula,Saudi Arabia
Summary
Dedicated professional with a strong foundation in customer service excellence and facility & administrative support. Proficient in the Microsoft Office Suite, including Excel, PowerPoint, and Word. Demonstrates exceptional communication and interpersonal skills, coupled with effective time management and strategic planning abilities. Adept at problem-solving and crisis management, consistently delivering high-quality results.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Helpdesk
Alturki - Musanadah
AL Ula, Saudi Arabia
2024.10 - 2025.03
- Serve as the first point of contact for internal client inquiries via phone and email.
- Track and monitor work orders, ensuring timely resolution and client satisfaction.
- Maintain accurate databases for maintenance requests and equipment records.
- Prepare detailed reports on help desk performance and service levels.
- Process invoices and maintain precise records of facility-related expenses.
- Identify and report safety hazards to the Facilities Manager.
Customer service ambassadors
Quintessentialy
Al Ula, Saudi Arabia
2021.10 - 2022.07
- Provided exceptional customer service through phone, email, and live chat support.
- Assisted clients with account setup, transportation, accommodation, and service inquiries.
- Promoted products and services while addressing customer concerns and troubleshooting issues.
Hospitality Manager
DANAN
Al Ula, Saudi Arabia
2020.08 - 2021.07
- Led hospitality operations to ensure outstanding guest experiences.
- Managed guest relations and addressed concerns to maintain service excellence.
Front Desk Receptionist
SEERA
Al Ula, Saudi Arabia
2019.12 - 2020.04
- Oversaw front desk operations, assisting internal and external customers.
- Scheduled and coordinated events and activities for clients.
- Managed online and phone reservations efficiently.
Event/ticketing Coordinator
SEERA
2019.11 - 2020.03
- Manage events guest list
- Assist guest and client hotel accommodation, transportation
- Assist guest ticket booking, issues
Crowd Management
SEERA
Al Ula, Saudi Arabia
2019.03 - 2019.03
- Monitored and managed crowd flow, ensuring safety and smooth operations.
- Provided assistance to guests with transportation, inquiries, and general support.
Education
Bachelor of Arts - English Language and Translation
Taibah University
2016.04 - 2020.04
Skills
- Customer Service Excellence
- Facility & Administrative Support
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Communication & Interpersonal Skills
- Time Management & Strategic Planning
- Problem-Solving & Crisis Management
Languages
Arabic
Native
English
Fluent
Affiliations
- Stargazing
- Painting
Timeline
Helpdesk
Alturki - Musanadah
2024.10 - 2025.03
Customer service ambassadors
Quintessentialy
2021.10 - 2022.07
Hospitality Manager
DANAN
2020.08 - 2021.07
Front Desk Receptionist
SEERA
2019.12 - 2020.04
Event/ticketing Coordinator
SEERA
2019.11 - 2020.03
Crowd Management
SEERA
2019.03 - 2019.03
Bachelor of Arts - English Language and Translation
Taibah University
2016.04 - 2020.04