ASSAF AL ASSAF

• Working in server management infrastructure.
• Network security management platform that provides situational awareness and compliance support by using IBM QRadar Services.
• Optimised network operation through focused configuration and monitoring.
• Identified potential risks with proactive system monitoring.
• Secured network systems by establishing and enforcing access control policies.
• Troubleshot connectivity issues to ensure uninterrupted service delivery.
• Tracked network and telephony devices for performance and load threshold metering.
• Optimised network performance by continuously assessing best configuration practices.
• Configured networks according to set specifications.
• Troubleshot network issues and provided rapid solutions to limit downtime.

Working in Point-Of-Sale Operations in Mobily which is an NSP for Saudi Payments and POS Merchants.

Monitoring and managing multiple dashboards for traffic monitoring and availability, health and performance monitoring, multiple alerts and alarms, email notifications from individual dashboards and OpManager NMS software.

The monitoring Infrastructure includes Cisco Routers, Cisco Switches, F5 Load Balancer, Fortigate Firewall, Payment Gateway and multiple Windows and Linux based Servers.

Managing multiple reporting tools for extracting daily, weekly and monthly reports related to POS transactions and network related reports like health, performance and availability.

Working with Remedy tools to create, manage and follow-up tickets for Change Management, Incident Management and maintenance related MDTs.

Taking a backup and captured copy of the systems.