Assaf Alsayali
Saudi Arabia
Summary
Results-driven professional consistently striving to exceed expectations and deliver exceptional outcomes, holding a BBA in Business (Hajj & Umrah) and a Master's in Hajj & Umrah Services Management. Experienced in Compliance & Risk, HR recruitment, and field operations. Skilled in service quality, stakeholder coordination, operational efficiency, team leadership, and working under pressure
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Sales specialist
Mueen human resources
Riyadh
08.2024 - Current
- Exceeded monthly revenue targets by 15% through managing and maintaining over 30 high-value clients
- Built rapport with new and existing customers, boosting client retention rate by 20%
- Upsold products to customers, contributing to 12% increase in overall sales
Sales specialist
Jehan Human Resources
Mecca
12.2022 - 01.2024
- Supervised workflow of over 500 pilgrims daily, ensuring smooth operations and adherence to safety protocols
- Established and enhanced safety management procedures, reducing incident rates by 25% during peak seasons
- Delivered customer service to over 200 individuals weekly, resolving inquiries efficiently and increasing satisfaction levels
Risk management specialist
International Recruitmen Company
Jeddah
07.2022 - 12.2022
- Conducted over 30 site visits monthly to ensure full compliance with procedures and instructions
- Issued work permits and tracked workflow progress for over 50 ongoing tasks
- Prepared periodic reports and ensured effective implementation of administrative decisions, improving process efficiency by 20%
- Performed risk assessments and monitored performance metrics, reducing operational issues by 15%
Education
Master of Tourism and Hospitality - Hajj And Umrah Services Management
King Abdulaziz University
Jeddah 09.2023 - 05.2025
Bachelor of Business Administration - Hajj And Umrah
Umm Al Qura University
Makkah, Mecca Region 09.2018 - 06.2022
Skills
- Advanced proficiency in Microsoft Excel for data analysis, reporting, and financial modeling
- Skilled in customer relationship management to enhance satisfaction and loyalty
- Experienced in direct sales, product demonstrations, and achieving sales targets
- Effective in managing organizational change for smooth transitions
- Expertise in process optimization by coordinating with technical teams
- Adept at resolving escalated customer issues through timely conflict resolution
- Strong negotiation skills to ensure mutually beneficial agreements
Languages
Arabic
Native
English
Advanced
Timeline
Sales specialist
Mueen human resources
08.2024 - Current
Master of Tourism and Hospitality - Hajj And Umrah Services Management
King Abdulaziz University
09.2023 - 05.2025
Sales specialist
Jehan Human Resources
12.2022 - 01.2024
Risk management specialist
International Recruitmen Company
07.2022 - 12.2022
Bachelor of Business Administration - Hajj And Umrah
Umm Al Qura University
09.2018 - 06.2022
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