Assem gamal
Hurghada,Egypt
Summary
Highly skilled professional with a strong foundation in excellent listening, communicating complex information, and punctuality awareness. Possesses extensive knowledge of local history and international regulations. Dedicated to leveraging these skills to contribute effectively in a dynamic work environment while pursuing continuous professional growth.
Overview
9
9
years of professional experience
Work History
Tour guide
seascapes
Hurghada, egypt
03.2016 - 06.2022
- Conducted walking tours, ensuring physical safety of all participants.
- Promoted local businesses by recommending them to tourists during tours.
- Improved customer satisfaction by offering tailored tour guidance based on preferences.
- Adapted quickly to sudden changes in schedules or routes, minimising disruption to the tour plan.
- Enhanced visitor experience by providing informative and engaging tours.
- Received positive feedback from customers due to exceptional service delivery.
- Demonstrated excellent communication skills to engage diverse audiences.
- Assisted visitors, solving their queries promptly.
- Performed regular maintenance checks on tour vehicles, guaranteeing passenger safety.
- Performed First Aid when necessary, prioritising tourist's health and well-being.
Tour guide
sunweb
Hurghada, Egypt
12.2017 - 07.2019
- Skilfully managed large groups whilst maintaining order and interest during tours.
- Coordinated effectively with travel agencies for successful group tours.
- Adapted quickly to sudden changes in schedules or routes, minimising disruption to the tour plan.
- Received positive feedback from customers due to exceptional service delivery.
- Offered translation services for foreign tourists, enhancing their tour experience.
- Helped visitors feel welcome with friendly conversations, personal help and engaging stories.
Waiter
Sea Star Beau Rivage Hotel
Hurghada, Egypt
03.2013 - 08.2015
- Helped train new staff members, leading to a more efficient restaurant team.
- Contributed ideas during team meetings which were implemented successfully across the hotel restaurant department.
- Suggested wine pairings based on meal choices for enhanced dining experience.
- Maintained stock levels to avoid shortages during peak times.
- Increased positive feedback with prompt delivery of orders.
- Assisted in menu planning, resulting in improved guest satisfaction.
- Assisted guests with special dietary requirements by suggesting suitable meal options.
Education
High School Diploma - Commercial technician
Beni Suef University
EgyptSkills
- Excellent listening
- Communicating complex information
- Problem-solving
- Public speaking
- Calm under pressure
- Team building
- Communication skills
Languages
English
Proficient (C2)
German
Intermediate (B1)
Arabic
Proficient (C2)
Timeline
Tour guide
sunweb
12.2017 - 07.2019
Tour guide
seascapes
03.2016 - 06.2022
Waiter
Sea Star Beau Rivage Hotel
03.2013 - 08.2015
High School Diploma - Commercial technician
Beni Suef University
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