Summary
Overview
Work history
Education
Skills
Training courses
Certification
Languages
Timeline
Generic

Assma Alresheedi

Buraidah,Saudi Arabia

Summary

Hard-working Team Leader with 2 years of experience in quality management environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees.

Overview

2
2
years of professional experience
1
1
Certification

Work history

QualityTeam Leader

Solutions by STC
02.2023 - Current
  • Managing the team by distributing tasks, managing the challenges facing the team, and following up on tasks
  • Dealing with the systems of the quality department (VERINT-evaluated calls; speech and text analytics; export reports through the system; GNISSES)
  • Dealing with Microsoft programs on a daily basis, especially the Excel program
  • Applying COPC standards to improve the services
  • Creating a user guide for the systems used in quality management
  • Create training sessions for quality teams and team leaders to explain the systems used
  • Create weekly, monthly, and quarterly reports
  • Solve and follow up on the technical problems that we face with the systems used.

QualitySpecialist at Solutions by STC
12.2021 - 01.2023
  • Evaluated different transactions
  • Dealing with the systems of the quality department (VERINT-evaluated calls; speech and text analytics; export reports through the system; GNISSES)
  • Dealing with Microsoft programs on a daily basis, especially the Excel program
  • Applying COPC standards to improve the services
  • Creating a user guide for the systems used in quality management
  • Create training sessions for quality teams and team leaders to explain the systems used
  • Create weekly, monthly, and quarterly reports
  • Solve and follow up on the technical problems that we face with the systems used.

Education

Bachelor's degree - Information technology

Qassim University

Skills

  • Team management
  • Time management
  • Teamwork
  • Communication skill
  • Dealing with
  • Microsoft Office (Excel, Word, ppt)
  • Dealing with theVERINT system
  • Quality management

Training courses

McKinsey Forward Program:

- Adaptability & Resilience
- Problem solving
- Communicating with Impact
- Project management
- Digital Essentials for digital transformation

Emotional intelligence course

Introduction to customer experience


Certification

COPC High-Performance Management Techniques Certified Professional Manager completion date 19th May 2022

Languages

English
Intermediate

Timeline

QualityTeam Leader

Solutions by STC
02.2023 - Current

QualitySpecialist at Solutions by STC
12.2021 - 01.2023

Bachelor's degree - Information technology

Qassim University

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Assma Alresheedi