ABDELSAMIE ABDELRAOUF
Mansoura,Egypt
Summary
- Friendly Waiter with knack for creating welcoming Shisha experiences. Skilled in managing busy sections, ensuring timely service, and fostering positive guest interactions. Known for enhancing customer satisfaction through attentive service and problem-solving.
- Offering strong candidate known for excellent communication and teamwork skills. Knowledgeable about customer service with keen eye for detail and positive attitude. Ready to use and develop problem-solving, time management, and multitasking skills in Shisha and waiter role.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Senior shop assistant
Hoko Restaurant and Coffee
Mansoura, Egypt
08.2021 - 09.2024
- Excellent Shisha service delivered to clients with personalized Flavor.
- Improved Clients satisfaction by providing excellent service.
- Assisted Clients with product queries for increased sales.
- Organized stock room efficiently, ensuring easy access to products.
- Managed staff rotes to ensure adequate coverage during peak hours.
- Handled cash transactions accurately for maintaining financial integrity.
- Provided training to new shop assistants leading to improved performance.
waiter
Pyramiza Restaurant and Coffee
Mansoura, Egypt
09.2018 - 07.2021
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Assisted in food preparation, resulting in timely service delivery.
- Worked collaboratively with kitchen staff for efficient service delivery.
Education
High School Diploma - Decor
Salamon Industrial School
Mansoura/Egypt 09.2012 - 09.2015
Skills
- Flexible
- Cash handling
- Customer Service
- Attention to Detail
- Stock management
- Table clearing
- Menu memorisation
- Food preparation
- Fine dining experience
- Exceptional interpersonal skills
- Food and beverage service
- Customer feedback handling
- Positive and approachable
Languages
Arabic
Native
English
Intermediate
Affiliations
- Reading
- shopping
References
References available upon request.
Timeline
Senior shop assistant
Hoko Restaurant and Coffee
08.2021 - 09.2024
waiter
Pyramiza Restaurant and Coffee
09.2018 - 07.2021
High School Diploma - Decor
Salamon Industrial School
09.2012 - 09.2015
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