Bachelor's degree - Business Administrator & Quality Seminars
Alexandria University of Workers
Alexandria06.2003
Atef Ahmed
Catering manager
Riyadh
Summary
A senior personnel with 19 years of experience in F&B management, catering, maintenance operation, and business development, emphasizing operations management. Proven work leader optimizing organizational efficiency and profitability. Seeking a challenging role to utilize skills and foster success. Problem solver committed to ensuring quality work. Led large teams across manufacturing, construction, maintenance, and project management, focusing on performance and profitability. Directed staff of 930 for optimal performance. Collaborated with cross-functional teams, developed innovative solutions, managed vendor relationships, negotiated contracts, and enhanced workflow processes for increased productivity and efficiency.
Education
Work History
Catering Manager
Saudi Medical System Co.
11.2022 - Current
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Handled payment collection and payroll of 187 employees.
- Support management in identifying areas for improvement and implementing development initiatives.
- Collaborated with clients to customized menus tailored as their specific preferences and needs.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Worked with chefs to plan menus according to client needs and budgets.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Oversaw food preparation and monitored safety protocols
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality
- Handled catering scheduling, ordered food and planned events
- Designed catering packages to increase sales and customer experience.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Accomplishments include reducing carrying costs by 16%, increasing order fulfillment rates by 20%, and improving efficiency by 27% through standardized procedures.
Assistant f&b Manager.
Tia Heights Makadi Bay Resort.
11.2018 - 10.2022
- As the Food and Beverage Assistant Manager, successfully increased overall beverage sales by 14% through the implementation of targeted promotional strategies and upselling techniques.
- Managed inventory efficiently, resulting in a decrease in waste by 20% and an increase in profit margins by 11%. Led a team of 15 staff members to consistently achieve a customer satisfaction rating of over 90%, resulting in a 25% increase in positive online reviews. Proactively identified cost-saving opportunities in beverage procurement, leading to a 12% reduction in expenses.
- Handled an average of 50 vendor negotiations per month, resulting in a cost savings of $4,500 monthly.
- Managed and followed up on all activities of the section, ensuring safety policies and procedures.
- Oversaw the receipt of orders and ensured proper storage.
- Oversaw the implementation of approved sales plans and marketing plans for new products.
- Oversaw quality control policies and inventory management.
- Collaborated with kitchen staff to develop innovative menu options, resulting in a broader clientele base.
- Increased revenue by upselling additional services and products during the planning process with clients.
Business Operations Manager
Mazaya Group Facilities and Maintenance Service.
04.2016 - 10.2018
- Company Overview: facilities and maintenance service contracts company.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Developed strategic plans for maintenance operations.
- Develop and implement maintenance strategies, policies, and procedures to ensure the effective and efficient operation of maintenance activities.
- Develop and manage the maintenance budget, tracking expenses, and implementing cost-saving measures where possible.
- Plan and schedule maintenance tasks, ensuring that resources such as manpower, equipment, and materials are adequately allocated and utilized.
- Monitor and evaluate the performance of maintenance teams, providing guidance, training, and support as needed.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decision making.
- Establish and maintain preventive maintenance programs to minimize equipment downtime and maximize operational efficiency.
- Collaborate with other departments to coordinate maintenance activities with production schedules, minimizing disruptions and optimizing productivity.
- Evaluate and select external vendors and contractors for specialized maintenance services, negotiating contracts and managing vendor relationships.
- Implement and utilize computerized maintenance management systems (CMMS) to streamline maintenance processes and record maintenance activities.
- Led and managed a team of 137 technicians, providing guidance, training, and conducting performance evaluations.
- Implemented preventive maintenance programs to ensure equipment reliability and minimize downtime, leading to a 25% decrease in equipment breakdowns.
- Collaborated with cross-functional teams to identify and resolve maintenance issues, improving communication and coordination between department.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
Catering Project Manager
King Saud University by Gulf catering company
02.2013 - 08.2015
- Oversaw the main kitchen serving an average of 8,400 students per day.
- Followed up for 40 outlets serving 16,000 students
- Supervised VIP kitchen and restaurant.
- Provided support for five locations and covered all events, celebrations, and parties offered by King Saud University.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Implemented cost-saving measures that reduced food waste by 15%.
- Increased client retention by 18% through personalized event planning.
Catering Project Manager
Military hospital of Gazan by Gulf catering Company
01.2011 - 01.2013
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Monitored project performance to identify areas of improvement and make adjustments.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
Operations Manager
Shawaya House
01.2006 - 12.2010
- Directed initiatives to improve work environment, company culture or overall business strategy
- Led a team of 256 staff members to achieve a 93% customer satisfaction rate.
- Developed and implemented strategies to maximize customer satisfaction.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Reduced operational risks while organizing data to forecast performance trends.
- Facilitated smooth collaboration between departments through clear communication channels.
- Optimized inventory management resulting in 15% cost reduction.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Worked flexible hours across night, weekend, and holiday shifts
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Training and development Coordinator
Shawaya House
01.2004 - 12.2005
- Managed and followed
- Oversaw the implementation of approved sales plans and marketing plans for new products.
- Oversaw quality control policies.
- Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.
- Promoted a positive learning culture by recognizing employee achievements during company meetings or newsletters.
- Oversaw a team of trainers responsible for delivering high-quality instruction across various departments within the organization.
- Streamlined onboarding processes, reducing time-to-productivity for new hires.
- Collaborated with management to identify skill gaps, aligning training initiatives with organizational goals.
- Evaluated training effectiveness through feedback surveys and performance metrics, optimizing content as needed.
- Facilitated ongoing coaching sessions for employees seeking additional guidance or support in their roles.
Skills
- Operations Management
- Catering Services Management
- Hospitality Management
- Decision-Making
- Leadership and team management
- Project planning and development
- Building and Facility Management
- Meeting facilitation Skills
- Event planning proficiency
- Policies and procedures implementation
- Data Analyzing
- Logistics Management
- Strategic Planning
- Workflow Optimization
- P&L Management
- Profitability Optimization
- Cost Reduction
- Cost Estimation
- Inventory Control
- Supply Ordering and Management
- Menu development
- Budget Development and Management
- Inventory Management Software
- POS Terminal Operation
- MS Office
- Client Relationship
- Events planning proficiency
- Attention to detail
- Mystery shopper
- Incidents management
- Investigating the complaints
- Effective delegation
- Solutions Development
- Stuff Development
- Employee performance Evaluation
- Critical thinking and problem solving
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Overview
21
21
years of professional experience
Coursework
- Team Building
- Effective Coaching
- How We Work Together
- Train the Trainer
- (PMP) Project Management Professional
- Planning & Goal Setting Techniques
- Company Strategy Course
- Effective Delegation
- Recognition and Retention
- Time Management
- Local Store Marketing
- DC LAS (Leading A Shift – Shawaya House)
- DC LAR (Leading A Restaurant – Shawaya House
- Risk Management
- Consumer Psychology
- Human Developments
- ISO 22000
- HACCP (Hazard Analysis and Critical Control Point)
Militarytreatment
Exempted
Personal Information
- Place of Birth: Aswan (Nubian)
- Hobbies: Reading, Camping
- Date of Birth: 03/31/82
Militarytreatment
Exempted
Websitesprofiles
LinkedIn, https://www.linkedin.com/in/atef-hassan-16aab3b2/
https://bold.pro/my/atef-hassan-00966569090374
Personal Information
- Place of Birth: Aswan (Nubian)
- Hobbies: Reading, Camping
- Date of Birth: 03/31/82
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