ATHEER ALBARQI

• Administer and support the Matrix42 Silverback Mobile Device Management (MDM) platform for enterprise mobile endpoints.
• Implement and enforce mobile security policies, compliance controls, device restrictions, and application management to protect corporate resources.
• Manage the complete device lifecycle, including enrollment, provisioning, configuration, compliance monitoring, and decommissioning.
• Troubleshoot MDM-related issues and provide second-level technical support for Android enterprise devices.
• Collaborate with cybersecurity and infrastructure teams to ensure secure access to enterprise applications and services.
• Monitor platform performance, maintain system configurations, and drive continuous service improvements.
• Develop and maintain technical documentation, standard operating procedures (SOPs), and operational report

Workspace ONE UEM / Endpoint Management Administrator

• Managed deployment, configuration, and support of Workspace one UEM (MDM) solution across all corporate mobile devices, ensuring seamless integration with enterprise systems.
• Enforced mobile device security policies, including remote wipe, encryption, compliance enforcement, and access control.
• Assisted with troubleshooting mobile device issues and provided end-user support.
• Stayed updated with mobile security trends and MDM best practices to enhance device management and security.
• Identified and remediated security vulnerabilities on service servers, enhancing system security and ensuring stable operations.
• Oversaw licensing process for MDM platforms and mobile applications to ensure compliance and cost efficiency. for MDM platforms and mobile applications, ensuring compliance and cost efficiency.
• Collaborated with vendors and device manufacturers to resolve issues and implement improvements, enhancing service quality.
• Prepared detailed service performance reports and KPI metrics to monitor compliance and evaluate overall service effectiveness.
• Managed the deployment, assignment, and updates of internal corporate applications across all devices enrolled in the MDM system.

Active Directory and Exchange Administrator

• Managed and maintained the Active Directory (AD) environment, including user provisioning, group administration, permissions configuration, and implementation of security policies.
• Implemented, configured, and supported Microsoft Exchange Server solutions, ensuring high availability and optimal email system performance.
• Monitored and optimized system performance, preparing detailed reports on issues and improvement opportunities for both AD and Exchange environments.
• Performed regular updates and patching for AD and Exchange systems to maintain compatibility and security integrity.
• Provided technical support to end-users for account-related issues, email troubleshooting, and access management.
• Identified and remediated security vulnerabilities across AD and Exchange environments, enhancing overall infrastructure security.
• Managed software licenses, ensuring compliance and optimal utilization across all systems.
• Facilitated communication with vendors and manufacturers to resolve technical issues and enhance service quality. and manufacturers to resolve technical issues and evaluate enhancements to improve service quality.
• Developed comprehensive service performance reports and KPI metrics to monitor system health and support operational decision-making.

• Assisted teams in implementing technical projects.
• Participated in system maintenance and data analysis.
• Contributed to improving digital solutions and services offered.