Atheer Alharthi
Riyadh
Summary
Customer Service Specialist, Social Media Expert, Data Entry, and Data Analysis. I possess extensive experience in leveraging my skills in effective communication and precise analysis to manage data and continuously improve the customer experience.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Customer Care Specialist
ROSHN Project AT SolexPlus
2021.02 - Current
Handling client's inquiries via phone and email
Mange customer data with providing effective solutions
worked on CRM platforms such as Oracle, PAMS
Follow up with customers to ensure their satisfaction.
Data analyst
ROSHN Project AT SolexPlus
2024.11 - 2025.02
Analyzing large datasets using Excel to provide actionable insights. Improving monthly performance reports by automating processes using Power Point. Managing databases and providing analytical support across multiple teams.
Social Meda Specialist
Riyadh Sesson Protocol Project AT SolexPlus-
2021.01 - 2021.06
Organizing protocol events.
Preparing reports.
Handling sensitive situations.
Data Entry
Ali bin Abdullah Foundation
2018.07 - 2020.01
Verifying the accuracy of entered data and correcting errors
Data entry using Excel and Google Sheets
Education
Imam Mohammad Ibn Saud University
2015.03 - 2020.12
Skills
Good communication
Problem-solving abilities
Excellent teamwork experience
Data Analysis and Reporting
Microsoft Office
Handling complaints
Good listening
Certificates
Certified Information Technology Fundamental (CITF+)
CompTIA
Certified Security+
CompTIA
Certified Cybersecurity Analyst (CySA+)
CompTIA
Certified Cybersecurity professional (CySP+)
CompTIA
Certified Excel basics for data analysis
IBM
Timeline
Data analyst
ROSHN Project AT SolexPlus
2024.11 - 2025.02
Customer Care Specialist
ROSHN Project AT SolexPlus
2021.02 - Current
Social Meda Specialist
Riyadh Sesson Protocol Project AT SolexPlus-
2021.01 - 2021.06
Data Entry
Ali bin Abdullah Foundation
2018.07 - 2020.01
Imam Mohammad Ibn Saud University
2015.03 - 2020.12