Atheer Alshehri

• Provided technical support, resolving IT tickets to maximize productivity for team members.
• Reduced downtime for employees by quickly troubleshooting hardware and software problems.
• Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
• Enhanced system performance by regularly updating software and conducting routine maintenance checks.
• Performed regular data backups to ensure information security and minimize potential risks from data loss incidents.

• Used ticketing systems to manage and process first-level of support incidents and requests.
• Improved customer satisfaction by efficiently resolving IT service desk tickets within Service Level Agreements (SLAs) and providing clear communication to end-users.
• Managed incident escalation processes effectively, ensuring timely resolutions while minimizing disruption to users'' workflows.
• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Spearheaded software upgrades and hardware replacements for improved system functionality across departments.
• Configured hardware and granted system permissions to new employees.
• Managed Active Directory accounts for users and groups, improving access control across organization.
• Implemented many stepwise guides for non-IT users to ease the process of using IT new features.
• Generated reports of meeting rooms' and printers' statues across HQ tower.
• Collaborated with vendors to locate new features and resolve advanced problems.
• Meeting Rooms Enhancement Project:

- Implemented solutions using Microsoft resource settings to optimize meeting room utilization.

- Automated room availability on Condeco screens, maximizing space usage and minimizing wasted time by releasing unconfirmed meetings after 15 minutes automatically.