ATHEER YOUSEF ALTAMEEMI
Saudi Arabia ,Ha'il Region
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Branch Manager
Tamkeen Human Resource
, Riyadh Region
09.2021 - Current
- Supervising the sales of the branch, and developing plans to increase productivity
- Evaluated local market conditions and sought new opportunities for sales.
- Increased overall annual sales by incorporating several quality process improvements within the branch.
- Documented and interpreted complicated financial information for clients.
- Received superior customer service satisfaction scores.
- Participated in community activities to promote organization and build goodwill.
- Evaluated and addressed individual client needs and concerns through targeted assessments.
- Developing the work team and training them.
- Working on a CRM system .
Customer Service
Dalil Alshamal
, Hail Region
06.2021 - 11.2022
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Working on a support system for domestic workers
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Maintained excellent working relations with numerous external clients, providing timely quotes .
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Recruitment Specialist
Maximus Gulf
Al Madinah
11.2020 - 05.2021
- Expertly negotiated salary requirements and finalised arrangements between client and candidate.
- Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
- Maintained high suitability standards through diligent screening, interview and assessment processes.
- Established positive relationships with prospective candidates through networking and regular communications.
- Attracted top candidates using social media networking.
- Coached candidates through interview process to secure top roles.
- Developed strong understanding of client companies' values, work culture, and environment.
- Registered new candidates, developing wide-ranging database to meet client recruitment needs.
- Prepared CVs and correspondence to forward to clients regarding suitable candidates.
- Offered advice to clients and candidates on pay rates, career progression and training.
Education
Bachelor's degree - Computer Science
University Of Hail
Ha'il Region 06.2015 - 06.2020
Skills
- Sales professional
- Strong team-builder
- Self-sufficient
- Performance development planning
- Customer rapport
- Testing and maintenance
- Employee management
- Excels in team leadership
- Proficient in MS Office
- Sales expertise
- Customer service awareness
Languages
English
Advanced
Arabic
Fluent
Timeline
Branch Manager
Tamkeen Human Resource
09.2021 - Current
Customer Service
Dalil Alshamal
06.2021 - 11.2022
Recruitment Specialist
Maximus Gulf
11.2020 - 05.2021
Bachelor's degree - Computer Science
University Of Hail
06.2015 - 06.2020