ATHUL THATTARATH THEKKEYIL
Kannur,India
Summary
Dynamic professional with background in business management, human resources and finance. Accomplished in managing conflict resolutions to maintain employee morale. Aspiring to strengthen staff and organisation performance.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Key accounts executive
JISR COMMERCIAL SERVICES
Riyadh, Saudi Arabia
12.2023 - 02.2025
- Accomplishes work requirements by orienting, training, assigning, scheduling, and coaching employees
- Resolving operational problems, and identifying work process improvements
- Liaising with clients to identify and define project requirements, scope, and objectives
- Assign tasks to internal teams and assist with schedule management
- Monitor project progress and handle any issues that arise
- Act as the point of contact and communicate project status to all participants
- Oversee project procurement management
- Enhanced project transparency and accountability with rigorous evaluation and record-keeping.
- Maintained project schedules by managing deadlines and adjusting workflows to suit.
HR Aftersales Coordinator
JUSSUR EMDAD HUMAN RESOURCES COMPANY
Riyadh, Saudi Arabia
02.2019 - 12.2023
- Person of contact of the project for the client and the subcontract staff, responsible for the entire business financial and
non-financial transaction. - Validate the timesheet of the staff from the client. Confirm the exact dues for all staff for monthly wages including
overtime. - Coordinate with interdepartmental personnel and clients to fix the end-to-end needs of the clients.
- Manage the Invoice payment collection, advance payments, monthly cost, worker’s penalty, and loan.
- Responsible for all workers (1500+ Workers) from the day of deployment until the final exit of workers from KSA.
Activities involved such as providing Iqama, housing facility, change of passport, medical cards, visas, salary and
other benefits also should take care of all government related issues. - Control workers travel activities by proper follow up with the internal vendors.
- Solve issues between client and company also between workers as much as fast as possible at initial stage.
- Prepare and present customer service report to manager by monthly based on collections, invoice pending, customer
feedback and suggest scope of improvement to provide better service. - Explain policies and procedures of the company to the clients in respect to all fields such as acquisition policy, trade
policy, worker’s benefits and compensations.
Health and Safety Coordinator
TECNIMONT PVT LTD
Abu Dhabi, UAE
06.2018 - 01.2019
- Client - ADNOC, Shutdown Project - Al Dabbi'ya Surface Facility Onshore project phase III.
- Conducting Tool Box Talks and Motivating workers to follow safety rules and regulations.
- Participating in TRA Meetings and Preparing the Daily, Weekly & Monthly Site Safety Observations.
- Maintaining records of audits and inspections.
- Inspired behavioral change to improve workplace safety and regulatory compliance.
- Instructed staff during fire drills, communicating evacuation routes and proper reporting techniques.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses, documenting findings appropriately.
- Responded to reported emergencies as instructed and with utmost efficiency.
- Outlined risk elimination and minimisation measures.
Health and Safety Supervisor
CISM
Cochin, India
05.2015 - 06.2016
- Safety coordination of various fire line erection activities.
- Preparation of SIR, NCR & HIRA when required for the activities.
- Coordinating with various departments for the successful completion of activities with zero accidents.
- Prepared reports and review to enable company safety monitoring.
- Reduced potential safety hazards through expert planning and coordination of situation-specific regulations.
- Reported machinery defects or safety hazards to management for action-planning and remediation.
- Monitored and enforced quality standards and reported issues using non-conformance reporting (NCR) procedures.
- Led monthly fire drills, monitoring evacuation time to verify alignment with national targets.
- Conducted incident investigations to assess contributing factors and alleviate future risk.
Customer Service Executive
Big Bazaar
Thrissur, India
04.2014 - 04.2015
- Explained benefits and advantages of different product and service offerings to customers.
- Contacted supervisor immediately when issues required escalation in effort to avoid lost revenue.
- Collected and logged client experience feedback, identifying areas for improvement to grow company performance.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Responded to customer queries and provided excellent customer service.
- Improved company processes by analyzing customer feedback and service trends.
- Entered, updated and removed customer information to keep accounts current.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Offered detailed product and service advice based on customer needs.
- Resolved complaints with proactive problem-solving and analysis.
- Provided professional and helpful support to new and existing clients.
- Maintained up-to-date client records in database systems.
Education
Bachelor of Business Administration - BBA
UNIVERSITY OF MADRAS
Chennai, India 01.2021 - 12.2023
Diploma - Fire and Industrial Safety Engineering
COLLEGE OF FIRE AND INDUSTRIAL SAFETY ENGINEERING
Thrissur, India04.2015
Registered Safety Officer (RSO)
CLOVERS SAFETY SERVICES PVT. LTD
Cochin, India04.2015
Diploma - Professional Diploma in Multi Technologies
KELTRON KNOWLEDGE CENTRE
Kannur, India10.2014
Higher Secondary / Plus Two - Science
GOVT. HIGHER SECONDARY SCHOOL, PALAYAD
Kannur, India03.2011
SSLC -
GOVT. HIGHER SECONDARY SCHOOL, PALLOOR
Mahe, India03.2009
Skills
- Relationship management and Communication
- Organizational and Leadership
- Employee retention programs
- Dispute resolution and Decision making
- Excel proficiency
- New employee orientation
Languages
Malayalam
Native
English
Advanced
C1
Hindi
Upper intermediate
B2
Tamil
Upper intermediate
B2
Arabic
Beginner
Certification
- Certified, an online non-credit course authorized by University of London and offered through Coursera
- Certified, EHS Commission, IBOEHS, OSHA General
Industry Standards, Oil and Gas Upstream Operations,
Basic First Aid / CPR / AED ,
WORK EXPERIENCE
Having Total 7+ Years Experience
DECLARATION
I hereby declare that the information given above is true and correct to best of my knowledge and belief.
Name: Athul T Thekkeyil
Sign:
Date:
Timeline
Key accounts executive
JISR COMMERCIAL SERVICES
12.2023 - 02.2025
Bachelor of Business Administration - BBA
UNIVERSITY OF MADRAS
01.2021 - 12.2023
HR Aftersales Coordinator
JUSSUR EMDAD HUMAN RESOURCES COMPANY
02.2019 - 12.2023
Health and Safety Coordinator
TECNIMONT PVT LTD
06.2018 - 01.2019
Health and Safety Supervisor
CISM
05.2015 - 06.2016
Customer Service Executive
Big Bazaar
04.2014 - 04.2015
Diploma - Fire and Industrial Safety Engineering
COLLEGE OF FIRE AND INDUSTRIAL SAFETY ENGINEERING
Registered Safety Officer (RSO)
CLOVERS SAFETY SERVICES PVT. LTD
Diploma - Professional Diploma in Multi Technologies
KELTRON KNOWLEDGE CENTRE
Higher Secondary / Plus Two - Science
GOVT. HIGHER SECONDARY SCHOOL, PALAYAD
SSLC -
GOVT. HIGHER SECONDARY SCHOOL, PALLOOR
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