Hi, I’m
Atif Ali
Khobar,Eastern Province
Summary
Dedicated Supervisors are highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and a helpful approach.
Overview
9
years of professional experience
Work History
Electronic speed trading companyDammam, Eastern Province
City manager
02.2024 - Current
Job overview
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Devised and optimised strategies for investigating and resolving serious complaints.
- Regulated departmental administrative and financial activities to maintain total compliance with regulations.
- Conducted regular operational audits to root out inefficiencies, policy failures and opportunities for improvement.
- Drove positive change by establishing clear objectives aligned with applicable legislation and policies.
- Coordinated operations to integrate and align with outside departments and official policies.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Electronic speed trading company ( Jeeny)Dammam, Saudi Arabia
Operations supervisor
01.2019 - 01.2024
Job overview
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Managed and motivated high-performing teams for successful KPI attainment.
- Represented organisations at seminars, conferences and business events.
- Planned revenue generation strategies designed for growth.
- Designed and implemented training to further develop staff based on business goals.
- Enhanced operational efficiency and reduced labour expenses by developing and optimising standard practices.
- Led overall direction, coordination and evaluation of department functions.
- Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
- Developed organisational policies for administrative oversight and internal controls.
- Controlled resources by department or project and tracked use in Application.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Strategically scheduled and managed 25+ staff members, maintaining high-performing business operations.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Noted employee absences and grievances, and improved team development and performance with right training.
Easy taxi Dammam, Eastern Province
CSA
06.2015 - 12.2018
Job overview
- Adhered strictly to policies and procedures for continued company compliance.
- Recorded customer interactions in line with company policy.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Followed scripts when answering common customer questions.
Education
Bahauldean Zakariya University Multan (PAKISTAN), Multan
Bachelor of Arts from Economics
04.2000 - /2004
University Overview
- B
- Graduated with Distinction
- Focus on economics
- Honours Society Member
- Focus on the work
Skills
- Relationship building
- Inventory control
- Supply negotiation
- Facility management
- Team building
- Problem-solving
- Customer-focused
- Public relations
- Time management
Languages
English
Advanced (C1)
Arabic
Advanced (C1)
Urdu
Fluent
Affiliations
- Hard work and knowledge seeker
- work is more important than time
Timeline
City manager
Electronic speed trading company
02.2024 - Current
Operations supervisor
Electronic speed trading company ( Jeeny)
01.2019 - 01.2024
CSA
Easy taxi
06.2015 - 12.2018
Bahauldean Zakariya University Multan (PAKISTAN)
Bachelor of Arts from Economics
04.2000 - /2004
References
References available upon request.
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