Atika Kalaiy
Jeddah,Saudi Arabia
Summary
Driven Supply Chain Professional, proven to effectively resolve issues and actuate change while maintaining high morale. Successful at managing supplier efforts and delivering comprehensive business insights. Can work effectively in cross-functional environments. Resilient, motivated and with a positive attitude.
Overview
8
8
years of professional experience
Work history
Supply and Demand Lead
Binzagr Company
Jeddah, Mecca Region
01.2025 - Current
- In addition to the previously mentioned scope for the role of Cluster Supply Lead, I have:
- Developed and implemented strategies for demand forecasting and inventory management.
- Used sophisticated analytical tools to improve inventory turnover and demand forecast accuracy.
- Monitored category trends and promptly adjusted forecasts in response.
- Coordinated with the marketing and sales divisions to match promotional initiatives with supply plans.
- Produced monthly reports that included performance trackers, bias trackers, and forecast accuracy.
Cluster Supply Lead
Binzagr Company
Jeddah, Mecca Region
04.2024 - 12.2024
- Improved supply chain operations through cross-functional team leadership.
- Managed 17 suppliers and internal stakeholders while facilitating communication between five business accounts.
- Created monthly and annual city forecasts to ensure precise stock availability across seven warehouses.
- Consistently met deadlines for Purchase Order creation using SAP and ensured their arrivals met OTIF standards.
- Tracked inventory turnover and stock health to uphold optimal conditions.
- Maintained inventory levels in line with contractually agreed stock cover days.
Demand and Promotion Planner
Arla Foods
05.2023 - 02.2024
- Created and maintained all promotions in planning systems, in close dialogue with local sales and category teams about volume, timing, and pricing
- Evaluated finished promotions and obtained knowledge to adjust future planned promotions, so that resources across company are used effectively
- Gathered, analyzed and applied relevant promotion data to optimize performance of promotion accuracy
- Took an active role in following up on daily sales when promotions are running, and react quickly when sales deviate from forecast
- Created intuitive and relevant reports for the business using the latest tools i.e Microsoft Power BI, Excel, SAP Analysis for Office etc.
Operations Specialist
United Cartons Industries, UCIC
10.2019 - 05.2023
- Handled customers' products production process entirely starting from development up to after-sales services
- Daily workflow includes: interacting through CRM systems to register and schedule purchase orders, insuring on-time production, instructing daily dispatches with relation to logistic teams
- Registering complaints and following up with quality teams until errors are resolved with necessary corrective action.
- Achieved customer satisfaction score of 98% in the annual survey within one year of employment.
- Co-led a cost-saving project for 2 years where company losses have been successfully reduced by 44%.
- Analyzed data and monitored the performance of 7 departments to ensure compliance with corrective measures action plans
- Working on monthly managerial reports and implementing data analysis
- Stock levels management and OTIF compliance
- Purchase order scheduling within parameters of machine capacity.
Customer Care Representative
Johnson Controls
Jeddah, Mecca Region
12.2017 - 10.2019
- Handled monitoring high profile customers' experiences with 94% satisfaction rate
- Managing distribution of daily team tasks
- Internal/external follow up for Complaint cases in compliance with ISO requirements
- Worked through multiple systems (SharePoint, Tableau, Avaya, Ameyo)
Education
Master's Degree (MSC) - Supply Chain Management
University of Business And Technology
Jeddah, Saudi ArabiaNano Degree - Business Analysis
Udacity
JeddahBachelor of Science - Food And Nutrition
King Abdulaziz University
Jeddah, Saudi ArabiaSkills
- Excel, SAP, Power BI, ERP and CRM Systems
- Inventory Control
- Data Analysis and Forecasting
- Production Scheduling and Processes
- Dashboard Creation
- Complex Problem-Solving
- Process Improvement Initiatives
- Customer Experience
- Detailed Reporting
- Loss Prevention Strategies
- Collaboration and Adaptability
Strengths
• Adaptable mindset.
• I enjoy working with both systems and people.
• I am structured and organized in my thinking and approach, and I bring these attributes to the work I do.
Timeline
Supply and Demand Lead
Binzagr Company
01.2025 - Current
Cluster Supply Lead
Binzagr Company
04.2024 - 12.2024
Demand and Promotion Planner
Arla Foods
05.2023 - 02.2024
Operations Specialist
United Cartons Industries, UCIC
10.2019 - 05.2023
Customer Care Representative
Johnson Controls
12.2017 - 10.2019
Master's Degree (MSC) - Supply Chain Management
University of Business And Technology
Nano Degree - Business Analysis
Udacity
Bachelor of Science - Food And Nutrition
King Abdulaziz University