Atiya Iffath
Director Of Operations
Aurora/Colorado
Summary
Ready to offer exceptional leadership and planning abilities to take on new role in company setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Company standards and market trends. Focused as Director of Operations with demonstrated talent in organizing work, establishing priorities and delegating tasks to meet service delivery requirements. Skilled in communicating to meet performance and productivity requirements while ensuring compliance with policies and regulations. Proven expertise in the company. Experience and proficient in managing Procurement operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Director of Operations
CMCC
Aurora/Colorado
05.2015 - Current
- Defined, implemented and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored budget and utilized operational resources.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Managed procurement, inventory and warehouse operations.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Set team and individual KPIs and provided regular, actionable feedback.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Achieved team goals through formalized training plans, coaching and performance management.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Monitored and coordinated workflows to optimize resources.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Teamed with different department to create organization's mission and vision statements.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed daily operations of company organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Trained new employees on proper protocols and customer service standards.
- Maintained cleanliness and organization of CMCC workspace, working closely with employees to systemize tasks.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Eased team transitions and new employee orientation through effective training and development.
- Supervised daily operations of multi-million dollar operation.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Monitored over 60 to 70 employees' day-to-day activities and made plans to rectify issues.
- Reported issues to higher management with great detail.
Business Operations Manager
T &Z Enterprise LLC
Denver/Colorado
04.2012 - 05.2015
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Developed robust relationships with income-producing [Type] clients.
- Planned and executed sales to move unwanted, discontinued, damaged or defective merchandise resulting in [Number]% increase in store revenues and capital loss reduction.
- Collaborated with senior leaders to develop and launch [Type] shows and store events.
- Recruited, hired, mentored and trained [Number] staff on business procedures, policies, duties and customer care methods.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
- Completed monthly profit and loss performance reports.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Onboarded new temps by entering employee information into systems.
Education
Director of Early Childhood
Arapahoe Community College
Aurora, Colorado, United States 09.2017 - 08.2021
Bachelors of Engineering - Computer Science And Information Technology
Jawahar Laal Nehru Technological University
Hyderabad,India 09.2003 - 08.2007
Skills
Capital spending
Process improvements
Strategic planning and execution
Performance Analysis
Effective leader
Staff training/development
Scheduling
Employee scheduling
Budget development
Business Development
Client account management
Relationship building
MS Office
Excellent Communication
Timeline
Director of Early Childhood
Arapahoe Community College
09.2017 - 08.2021
Director of Operations
CMCC
05.2015 - Current
Business Operations Manager
T &Z Enterprise LLC
04.2012 - 05.2015
Bachelors of Engineering - Computer Science And Information Technology
Jawahar Laal Nehru Technological University
09.2003 - 08.2007