Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Atta Anwar

Atta Anwar

Jeddah,Saudi Arabia

Summary

Dedicated call center agent with 7 years of experience handling high volume calls. Self-motivated to achieve service targets and call time.
Skilled in handling complex customer issues and promoting positive experiences. Efficiency-based and organized with a team-oriented mindset and dedication to customer satisfaction and business objectives

Overview

11
11
years of professional experience
2013
2013
years of post-secondary education

Work history

Customer service representative

Etqan Law Firm and Legal Consultations
Jeddah, Mecca Region
07.2024 - 07.2025
  • Communicate and coordinate appointments with new clients.
  • Follow up with the signed clients and inform them of the latest updates and ensure their satisfaction..
  • Maintained up-to-date knowledge, resulting in effective services promotion.
  • Assisted customers in making informed decisions by providing detailed services information.
  • Successfully delivered on tasks within tight deadlines.
  • Carried out day-to-day duties accurately and efficiently.

Data entry

Etisal International Company
Jeddah, Mecca Region, Saudi Arabia
03.2022 - 09.2023
  • Conducted thorough data entry tasks, maintaining accuracy in information management systems.
  • Evaluated source documents to locate information needed for each data entry field.

Telesales Representative

Saleh Group for Cars
Riyadh, Riyadh Region
06.2021 - 12.2021
  • Provided customers with knowledgeable and timely responses to questions and concerns.
  • Handled inbound/ outbound telephone calls from interested customers.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Performed clerical and administrative duties like taking messages and transferring calls.

Customer Service Representative

Etisal International Company Project AHC(Olayan)
Jeddah, Mecca Region
08.2020 - 06.2021
  • Processed inbound customer calls, providing information on service or product upgrades
  • Maintained call centre efficiencies, ensuring clear, effective communication with all departments.

Customer Service Representative

Etisal International Company Project(Zain)
Jeddah, Mecca Region
06.2014 - 02.2019
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Education

High School Diploma - scientific

Eritrean International School
Jeddah, Mecca Region

Skills

  • Multi-tasking
  • Process development, and advanced critical thinking
  • Ability to learn and continuous self-development
  • Work under pressure and teamwork

Languages

Arabic
Native
English
Advanced

Timeline

Customer service representative

Etqan Law Firm and Legal Consultations
07.2024 - 07.2025

Data entry

Etisal International Company
03.2022 - 09.2023

Telesales Representative

Saleh Group for Cars
06.2021 - 12.2021

Customer Service Representative

Etisal International Company Project AHC(Olayan)
08.2020 - 06.2021

Customer Service Representative

Etisal International Company Project(Zain)
06.2014 - 02.2019

High School Diploma - scientific

Eritrean International School

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Atta Anwar