Atta Anwar
Jeddah,Saudi Arabia
Summary
Dedicated call center agent with 7 years of experience handling high volume calls. Self-motivated to achieve service targets and call time.
Skilled in handling complex customer issues and promoting positive experiences. Efficiency-based and organized with a team-oriented mindset and dedication to customer satisfaction and business objectives
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
Work history
Customer service representative
Etqan Law Firm and Legal Consultations
Jeddah, Mecca Region
2024.07 - 2025.07
- Communicate and coordinate appointments with new clients.
- Follow up with the signed clients and inform them of the latest updates and ensure their satisfaction..
- Maintained up-to-date knowledge, resulting in effective services promotion.
- Assisted customers in making informed decisions by providing detailed services information.
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
Data entry
Etisal International Company
Jeddah, Mecca Region, Saudi Arabia
2022.03 - 2023.09
- Conducted thorough data entry tasks, maintaining accuracy in information management systems.
- Evaluated source documents to locate information needed for each data entry field.
Telesales Representative
Saleh Group for Cars
Riyadh, Riyadh Region
2021.06 - 2021.12
- Provided customers with knowledgeable and timely responses to questions and concerns.
- Handled inbound/ outbound telephone calls from interested customers.
- Contacted private individuals or businesses by telephone to solicit sales.
- Performed clerical and administrative duties like taking messages and transferring calls.
Customer Service Representative
Etisal International Company Project AHC(Olayan)
Jeddah, Mecca Region
2020.08 - 2021.06
- Processed inbound customer calls, providing information on service or product upgrades
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
Customer Service Representative
Etisal International Company Project(Zain)
Jeddah, Mecca Region
2014.06 - 2019.02
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
High School Diploma - scientific
Eritrean International School
Jeddah, Mecca RegionSkills
- Multi-tasking
- Process development, and advanced critical thinking
- Ability to learn and continuous self-development
- Work under pressure and teamwork
Languages
Arabic
Native
English
Advanced
Timeline
Customer service representative
Etqan Law Firm and Legal Consultations
2024.07 - 2025.07
Data entry
Etisal International Company
2022.03 - 2023.09
Telesales Representative
Saleh Group for Cars
2021.06 - 2021.12
Customer Service Representative
Etisal International Company Project AHC(Olayan)
2020.08 - 2021.06
Customer Service Representative
Etisal International Company Project(Zain)
2014.06 - 2019.02
High School Diploma - scientific
Eritrean International School