Open To Work
Aurang Zaib
Jeddah
Work Preference
Summary
Highly motivated and adaptable entry-level professional pursuing IT Support or Junior Cyber Security position, equipped with Bachelor of Science in Cyber Security and over a year of demonstrated full-time experience as IT Support Officer
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Officer
Tech Crusades Private Limited
Lahore
05.2024 - 08.2025
- Delivered technical support for hardware and software issues across multiple platforms.
- Assisted users in troubleshooting network connectivity and performance challenges.
- Documented support requests and solutions within ticketing system.
- Collaborated with IT team to uphold system updates and security measures.
- Executed maintenance and upgrades on existing computer systems as required.
- Resolved escalated customer inquiries via phone and remote access tools.
- Provided technical assistance to end users through email, live chat, and phone support.
- Trained new support representatives on troubleshooting methods and company protocols.
- Collected, analyzed and reported on data for use in operational planning.
Cyber Security Intern(Remote)
KaiRiz Cyber Technologies (SMC-Private) Limited
Faisalabad
05.2024 - 08.2024
- Identified and mitigated high-risk vulnerabilities in simulated business network through MFA and advanced access controls.
- Monitored network security systems to detect vulnerabilities and improve overall security posture.
- Conducted risk assessments and analyzed security protocols with team members.
- Documented security incidents and maintained logs for compliance audits.
- Configured and updated antivirus software on company devices to enhance protection.
- Engaged in routine system checks to verify effectiveness of security measures.
- Provided technical advice on cyber defense strategies, tools, and technologies to optimize security practices.
- Coordinated with remote IT personnel to resolve network security issues efficiently.
Networking Intern
StackSol
Lahore
11.2023 - 02.2024
- Implemented and managed network infrastructure projects, focusing on security monitoring and troubleshooting.
- Configured and troubleshot network devices to enhance performance and reliability.
- Monitored network performance and security protocols to ensure optimal operation.
- Collaborated with staff to resolve connectivity issues quickly and efficiently.
- Participated in team meetings to provide updates on ongoing network initiatives.
- Conducted basic testing of network setups under the supervision of senior staff.
- Maintained documentation for all networking activities to ensure compliance and clarity.
- Installed, configured, and tested routers, switches, and firewalls for robust network architecture.
Education
Bachelor of Science - Cyber Security
The Superior University
Lahore, Punjab (Batch 2020-2024)Intermediate in Computer Science
Punjab Group of Colleges
Punjab ( Batch 2017- 2019)Skills
- Problem solving and communication
- System maintenance
- Network troubleshooting
- Hardware installation
- Software deployment
- Ticketing system experience
- Application support
- End-user training
- Remote desktop support
- Help desk support
- Incident response and forensics
- Threat intelligence and hunting
- SIEM analysis
- Malware detection and remediation
- Network security assessment
- Cyber defense strategies
Residency
Iqama valid & transferable
Languages
Urdu
Native
Native
English
Advanced (C1)
C1
Arabic
Beginner (A1)
A1
OBJECTIVES
Seeking a technical role—such as IT Support Officer or Junior Security Analyst—where I can apply my hands-on experience in technical support and system maintenance, supported by a Bachelor of Science in Cyber Security. I aim to improve operational efficiency through strong troubleshooting skills, while using my experience in SIEM monitoring, vulnerability assessment, and incident response to support the organization’s security posture
Affiliations
Organizer – Character Building Society, Fort Abbas
📅 January 2015 – May 2016
- Organized multiple workshops and awareness sessions focused on ethical leadership, digital responsibility, and youth empowerment.
- Led a team of 10+ volunteers to coordinate events that encouraged community engagement, teamwork, and personal growth.
- Initiated “Integrity & Responsibility Week,” promoting values of honesty, empathy, and civic duty among students.
- Developed and delivered motivational talks on personal ethics and digital safety for school audiences.
Participant – One Day Workshop on SEO Training
🏢 ARFA KARIM Foundation, Lahore (2020)
- Gained a foundational understanding of Search Engine Optimization (SEO), keyword strategy, and online visibility techniques.
- Applied SEO concepts to optimize online cybersecurity awareness content and portfolio visibility.
Volunteer – Cybersecurity Awareness Campaign
📅 March 2024
- Contributed to a local awareness drive on phishing and digital hygiene, educating 100+ individuals about safe online practices.
- Assisted in creating digital posters and presentations highlighting the importance of secure passwords and data protection.
Recognition – Certificate of Appreciation, KaiRiz Cyber Technologies
📅 July 2024
- Awarded for outstanding contribution during the internship period for proactive vulnerability mitigation and reporting.
Certification
Fortinet Certified Associate in Cybersecurity (Fortinet)
Introduction to Technical Support (IBM)
Microsoft Security, Compliance, and Identity Fundamentals (Microsoft)
Employee CyberSecurity Awareness First Line of Defense (Udemy)
Blue Team Fundamentals (CyberWarFare Labs)
Introduction to Threat Hunting (Security Blue Team)
Foundation Level Threat Intelligence Analyst (arcX)
Introduction to Critical Infrastructure Protection (OPSWAT Academy)
Fortinet FortiGate 7.4 Operator (Fortinet)
Digital Forensics Essentials (EC-Council)
Learning from major cyber security incidents (The Open University)
The Cybersecurity Threat Landscape (LinkedIn)
Mitigate incidents using Microsoft 365 Defender (Microsoft)
Introduction to Microsoft Defender XDR threat protection (Microsoft)
Introduction to Cybersecurity Awareness (HP LIFE)
Practical Industrial Control System Penetration Testing (Udemy)
Introduction to Technical Support (IBM)
Microsoft Security, Compliance, and Identity Fundamentals (Microsoft)
Employee CyberSecurity Awareness First Line of Defense (Udemy)
Blue Team Fundamentals (CyberWarFare Labs)
Introduction to Threat Hunting (Security Blue Team)
Foundation Level Threat Intelligence Analyst (arcX)
Introduction to Critical Infrastructure Protection (OPSWAT Academy)
Fortinet FortiGate 7.4 Operator (Fortinet)
Digital Forensics Essentials (EC-Council)
Learning from major cyber security incidents (The Open University)
The Cybersecurity Threat Landscape (LinkedIn)
Mitigate incidents using Microsoft 365 Defender (Microsoft)
Introduction to Microsoft Defender XDR threat protection (Microsoft)
Introduction to Cybersecurity Awareness (HP LIFE)
Practical Industrial Control System Penetration Testing (Udemy)
PROJECTS
Cyber resilience for a safe tomorrow
September 2023 – May 2024|The Superior University, Lahore
Role: project lead – cyber education initiative
- Led a social entrepreneurship project focused on enhancing cybersecurity education across underserved regions of Pakistan
- designed and delivered training programs for students, teachers, and government employees on phishing prevention, password security, and online privacy
- Developed localized educational content to promote safe internet practices and digital literacy in second- and third-tier cities
- Conducted impact assessments to measure improvement in cyber awareness, and reduction in local cyber incidents
- Promoted inclusivity and empowerment by involving women and youth in cybersecurity awareness sessions
- Established a sustainable framework for ongoing cyber education to strengthen community resilience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Support Officer
Tech Crusades Private Limited
05.2024 - 08.2025
Cyber Security Intern(Remote)
KaiRiz Cyber Technologies (SMC-Private) Limited
05.2024 - 08.2024
Networking Intern
StackSol
11.2023 - 02.2024
Bachelor of Science - Cyber Security
The Superior University
Intermediate in Computer Science
Punjab Group of Colleges