Aurelio Jr Doroquis
Summary
Seeking to leverage my expertise in a growth-focused organization.
Results-driven and detail-oriented Senior Document Controller with over 12 years of
progressive experience in document management and customer service. Proven track record
Overview
15
15
years of professional experience
1
1
Certification
Work history
Senior Document Controller
Ismail Haikel General Contracting Company
Jeddah
05.2017 - Current
- Compliance
- Internal & External Audit Support
- Engineering Drawing Control
- Metadata Entry
- Document Numbering Systems
- Team Coordination
- Workflow Management
- Confidential Record Handling
- Microsoft Office Suite
- Customer Service
Customer Service Representative
03.2011 - 02.2017
- Directed the document control operations on multi-million dollar infrastructure and construction projects, ensuring precise tracking and timely distribution of all project documentation
- Implemented structured document workflows and naming conventions aligned with ISO and client-specific standards to reduce retrieval time and errors
- Managed submittals, RFIs, transmittals, and shop drawings with high accuracy, ensuring seamless communication between contractors, consultants, and stakeholders
- Prepared document control reports and dashboards for project management teams, contributing to real-time progress tracking and risk mitigation
- Led and mentored junior document controllers, developing SOPs and conducting training for improved team performance
- Managed the full document lifecycle across major construction and infrastructure projects, ensuring all documents complied with project and client-specific standards
- Maintained and updated document control systems (e.g., Aconex, SharePoint), including workflows, transmittals, and revision logs
- Collaborated with engineers, consultants, and site teams to ensure timely submission and retrieval of technical documents and drawings
- Supported internal and client audits by ensuring accurate and traceable document records in line with ISO 9001 standards
- Trained and supervised junior document controllers on best practices and system usage.
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Customer Service Representative
LRTA Line2 Inc
06.2010 - 10.2013
- Delivered responsive and solution-focused support to passengers and clients, handling inquiries and complaints in a fast-paced transport environment
- Maintained comprehensive and confidential customer records in digital and paper formats, ensuring compliance with organizational policies
- Collaborated with technical and operations teams to report and resolve service issues, achieving recognition for high customer satisfaction ratings
- Delivered frontline support by handling customer inquiries, service complaints, and operational queries
- Assisted in maintaining customer records, preparing feedback reports, and improving response protocols
- Commended for excellent customer service and accurate data handling.
- Bachelor's Degree, Information Technology, Eastern Samar State
- University
Skills
- In managing high-volume documentation, maintaining ISO 9001 compliance, and
- Streamlining electronic filing systems using advanced EDMS platforms such as Aconex and
- SharePoint Recognized for improving document workflows, enhancing audit readiness, and
- Supporting multidisciplinary engineering and construction teams Adept in metadata
- Structuring, quality control, and cross-functional collaboration
- Professional
- Summary
- Communication Skills
- Skills Electronic Document Management
- Systems (EDMS)
- Aconex
- SharePoint
- Oracle Primavera Unifier
- Document Control Procedures &
- Compliance (ISO 9001:2015)
- Project Documentation Lifecycle
- Management
- Transmittal Management
- Technical Submittals
- RFIs
- Audit Trail Management
- Quality Assurance
- Drawing Management
- Shop Drawings
- As-Built Submissions
- Client and Consultant Coordination
- Advanced MS Office
- Excel (PivotTables, VLOOKUP)
- Word
- Outlook
- Strong Interpersonal Communication
- Organizational Skills
- Document Management Systems (DMS)
Certification
- Certifications ISO 9001:2015 Internal Auditor Training (if available)
- MS Office Advanced Skills (Excel, Word)
Timeline
Senior Document Controller
Ismail Haikel General Contracting Company
05.2017 - Current
Customer Service Representative
03.2011 - 02.2017
Customer Service Representative
LRTA Line2 Inc
06.2010 - 10.2013
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