AWAIS AZHAR ALI
Jeddah
Summary
Successful Customer Care Champion with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Virgin Mobile K.S.A
02.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Marketing Executive
Electronic Speed Trading Company – JEENY
02.2019 - 01.2022
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Enhanced customer engagement through the creation of compelling content for website, blog, and social media platforms.
Logistics Executive
Binzagr
08.2018 - 01.2019
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Increased efficiency by developing cost-effective rates and reducing order processing costs.
- Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
Education
INTERMIDATE - Pre – Engineering
P.I.S.J
Jeddah, Saudi Arabia05-2018
MATRICULATION - Computer Science
P.I.S.J
Jeddah, Saudi Arabia04-2016
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Problem resolution
- Relationship building
- Customer relations
- Marketing and advertising
- Social media strategy
- Customer relationship management (CRM)
- Logistics analysis
- Warehouse management
Languages
Arabic
Proficient
C2
English
Proficient
C2
Hindi
Advanced
C1
Urdu
Proficient
C2
Additional Information
Computer Skills - MS OFFICE, MS EXCEL
Certifications - Experience - Creating Customers Personas.
Foundations of Digital marketing E commerce.
Customers Services: Problem Solving and Troubleshooting.
Empathy for Customer services Professionals.
Account Management: Maintaining Relationships.
Customer Service and Support During Economic Downturns.
Sales: Closing Strategies.
Timeline
Customer Care Representative
Virgin Mobile K.S.A
02.2022 - Current
Marketing Executive
Electronic Speed Trading Company – JEENY
02.2019 - 01.2022
Logistics Executive
Binzagr
08.2018 - 01.2019
INTERMIDATE - Pre – Engineering
P.I.S.J
MATRICULATION - Computer Science
P.I.S.J
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