Awais Zahoor
IT Engineer
Dammam
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
13
13
years of professional experience
12
12
years of post-secondary education
15
15
Certifications
3
3
Languages
Work History
IT Support Engineer
Almashfa Health Center
Khobar
06.2018 - Current
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided secondary training to personnel struggling with technological tools and systems.
- Designed system enhancements for assets within IT industry operations.
- Performed scheduled service work, installations, testing and repairs.
- Maintained service schedule for software and hardware.
- Performed preventive maintenance on network system, maintaining average uptime of 100 %.
- Wrote work orders, accounting for standard budgeting guidelines and operational parameters.
- Wrote instruction manuals and technical guidance for preventive maintenance of IT equipment.
- Identified and corrected system faults to minimize operational system downtime.
- Diagnosed malfunctions in system, directing support tickets to appropriate personnel for remediation.
- Provided technical support in both on-site and telephone consultations.
- Offered troubleshooting via voice and text chat, maintaining resolution rates of 100 %.
- Participated in system development life cycle from requirements analysis through system implementation.
- Managed and monitored installed systems for highest level of availability.
- Oversaw development and maintenance of organization computer systems and intranet.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Designed and implemented system security and data assurance.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
IT Specialist
Higher Institute for Paper & Industrial Technologies
Jeddah
05.2017 - 02.2018
- Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
- Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
- Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
- Updated training coursework and requirements according to group and technology changes.
- Created courseware using online learning management system tool and various graphics and multimedia software programs.
- Cultivated customized curriculum and course content to address organizational technology training mandates.
- Created and oversaw IT training programs for operations.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Liaised between executives and entry-level workers, facilitating smooth communication.
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Monitored systems in operation and quickly troubleshot errors.
- Liaised between marketing and IT on web development projects integrating front-end assets to back-end systems.
- Use regulatory and compliance standards for user interface designs.
- Transformed native applications into mobile-friendly products.
- Researched emerging web technologies and trends for possible incorporation into sites.
- Improved tools to boost user interaction and deliver design versatility.
- Designed and updated layouts to meet usability and performance requirements.
- Coded using HTML, CSS and JavaScript to develop features for both mobile and desktop platforms.
- Produced websites compatible with multiple browsers.
- Coordinated with digital content manager to obtain content for updates and expansions.
ICT Trainer
Al-Muheet International School
Jeddah
09.2016 - 04.2017
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Maintained orderly classroom stocked with appropriate supplies.
- Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces.
- Processed software and hardware by coordinating user setups, installations and upgrades.
- Used lectures, demonstrations and discussions to instruct students individually and in small groups.
- Planned and implemented curriculum to teach up-to-date technology to students.
- Attended professional development technology courses to increase knowledge base and learn new information.
- Communicated with students to discuss progress and need for tutoring and extra assistance.
- Invigilated and graded projects, quizzes and examinations.
- Set up computers and networking systems and delivered step-by-step instructions on basic use.
- Compiled, administered and graded examinations or assigned work to others.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Web Manager
Barani Institute of Management Sciences
Islamabad
05.2016 - 08.2016
- Collected and responded to user feedback through iterative improvements to site structure and content.
- Created consistent structural input format to maintain site continuity by authoring and implementing best-practices for designers and content providers.
- Completed analysis and design phases of systems development life cycle (SDLC).
- Developed optimal full-stack content for sites during code review meetings.
- Prepared technical documentation for communication to site engineers and media designers.
- Tested and debugged site updates and prevented functional flaws from impacting public visitors.
- Designed graphics for website decoration and layout.
- Trained support staff in site implementation, updating and maintenance procedures.
- Conceptualized, planned and executed original designs for wide range of website properties.
- Backed up or modified applications and related data to provide for disaster recovery.
- Troubleshot issues with websites and fixed scripting and use issues.
System Analyst
Stearic Soft E-Solutions
Islamabad
10.2015 - 04.2016
- Planned computer systems using information engineering and structured analysis.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Developed diagrams to describe and lay out logical operational steps.
- Optimized core processes to improve business performance and operational agility.
- Investigated system issues and implemented resolutions to reduce downtime.
- Assessed data modeling and statistics to integrate high-level business processes with data rules.
- Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward.
- Presented business leaders with ROI estimations to drive project planning.
- Enhanced interfaces to promote better functionality for users.
- Assessed business requirements to create focused solutions.
- Organized system operating procedures to strengthen controls.
- Installed system updates to address vulnerabilities and reduce security issues.
- Collaborated with upper management to drive strategy and implement new processes.
- Improved systems with addition of new features and infrastructure.
- Researched and adopted new technologies to add value to existing offerings.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Educated stakeholders on data protection tactics to reduce breaches.
- Gathered requirements and performed gap analysis through design workshops with users.
- Diagnosed, troubleshot and resolved network and system problems.
- Resolved or escalated problem tickets to resolve user issues.
- Defined and documented scope of projects for distribution to team.
- Provided client support on system operation and troubleshooting.
- Established specifications and coordinated production with software programmers.
- Discovered root causes of problems and identified appropriate solutions.
Software Engineer Team Lead
Logiciel Technologies
Rawalpindi
03.2013 - 09.2015
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Coordinated efficient large-scale software deployments.
- Updated old code bases to modern development standards, improving functionality.
- Analyzed proposed technical solutions based on customer requirements.
- Designed enhancements and updates for subsystems of end-user applications software running on local, networked and Internet-based platforms.
- Delivered unit-tested systems within customer-prescribed timeframes.
- Partnered with development team on product development and application support plans.
- Developed clear specifications for project plans using customer requirements.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Adjusted design parameters to incorporate new features.
- Represented software applications engineering team during large and complex development projects.
- Identified and documented project changes with proactive budget oversight.
- Provided direction and guidance to process improvements and established policies.
- Worked with customers for needs analysis and to determine vendor costs.
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- Collaborated with clients to define solution requirements.
- Integrated third-party tools and components into applications.
- Analyzed data to coordinate installation of new systems or modification of existing systems.
- Informed internal personnel and external stakeholders of project milestones.
- Conducted regression testing and submitted observations to development team.
- Provided guidance and mentored less-experienced staff members.
IT Trainer
Learning Enhancer Academy
Rawalpindi
03.2010 - 02.2013
- Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
- Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
- Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
- Worked with video production team and developed new training content in various distribution channels.
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
- Led syllabus preparation based on detailed breakdowns of technical concepts.
- Updated training coursework and requirements according to group and technology changes.
- Created courseware using online learning management system tool and various graphics and multimedia software programs.
- Analyzed institute training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
- Created curricula, instructions, documents and written tests for various types of training courses.
Education
Bachelor of Science - Software Engineering
International Islamic University
Islamabad Pakistan 01.2009 - 08.2013
English Proficiency Certificate - English Language And Literature
International Islamic University
Islamabad Pakistan 09.2009 - 08.2014
High School Diploma -
Pakistan Advance College of Excellence
Rawalpindi Pakistan 09.2006 - 08.2008
English Language Certificate - English Language And Literature
Super Tech Institute of Computer Sciences
Rawalpindi Pakistan 07.2008 - 09.2008
Advance Diploma in Information Technology - Information Technology
Super Tech Institute of Computer Sciences
Rawalpindi Pakistan 07.2008 - 09.2008
Skills
Programming Languagesundefined
Certification
Certificate of attended a course of “Total Quality Management (TQM) Application” held on Oct 2017 in Hipit Institute, Jeddah Saudi Arabia.
Timeline
Professional three month training in GRAPHIC DESIGN Course under DigiSkills Training Program Batch-03 Nov 2022-Jan 2023
01-2023
Professional three month training in VIDEO EDITING, ANIMATION AND VLOGGING Course under DigiSkills Training Program Batch-03 Nov 2022-Jan 2023
01-2023
Professional three month training in DIGITAL MARKETING Course under DigiSkills Training Program Batch-1 Feb 2022-May 2022
05-2022
Professional three month training in SEO (SEARCH ENGINE OPTIMIZATION) Course under DigiSkills Training Program Batch-1 Feb 2022-May 2022
05-2022
Professional three month training in FREELANCING Course under DigiSkills Training Program Batch-11 Oct 2021-Dec 2021
12-2021
Professional three month training in WORDPRESS Course under DigiSkills Training Program Batch-11 Oct 2021-Dec 2021
12-2021
HCIA Artificial Intelligence (Certificate No 01010200162380804293541165)
08-2020
HCIA Routing & Switching (Certificate No 01010010180804229518441)
07-2020
HCIA Security (Certificate No 01010030162380804297543702)
07-2020
HCIP Routing & Switching (Certificate No 01020010380803893497652)
06-2020
IT Support Engineer
Almashfa Health Center
06.2018 - Current
Certificate of attended a course of “Total Quality Management (TQM) Application” held on Oct 2017 in Hipit Institute, Jeddah Saudi Arabia.
10-2017
IT Specialist
Higher Institute for Paper & Industrial Technologies
05.2017 - 02.2018
ICT Trainer
Al-Muheet International School
09.2016 - 04.2017
Web Manager
Barani Institute of Management Sciences
05.2016 - 08.2016
Professional two months training course of CCNA (Cisco Certified Network Associate) in Year 2015 from Corvit Systems Pvt Ltd.
01-2016
Professional two months training course of MCSE (Microsoft Certified Solution Expert) in Year 2015 from Corvit Systems Pvt Ltd.
01-2016
Certificate of “Training workshop on Network Security” held on November 2015 Corvit Systems Pvt Ltd.
11-2015
Attended Training workshop on Network Security in Year 2015 from Corvit Systems Pvt Ltd.
11-2015
System Analyst
Stearic Soft E-Solutions
10.2015 - 04.2016
Software Engineer Team Lead
Logiciel Technologies
03.2013 - 09.2015
IT Trainer
Learning Enhancer Academy
03.2010 - 02.2013
English Proficiency Certificate - English Language And Literature
International Islamic University
09.2009 - 08.2014
Bachelor of Science - Software Engineering
International Islamic University
01.2009 - 08.2013
English Language Certificate - English Language And Literature
Super Tech Institute of Computer Sciences
07.2008 - 09.2008
Advance Diploma in Information Technology - Information Technology
Super Tech Institute of Computer Sciences
07.2008 - 09.2008
High School Diploma -
Pakistan Advance College of Excellence
09.2006 - 08.2008
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