Awfa Al Shaham
Jeddah,Saudia Arabia
Summary
Highly experienced Maintenance and Service manager with extensive experience in concrete pump systems, and heavy machinery maintenance, proven track record in technical troubleshooting, team leadership, and workshop management .adept to building strong customer relationships and driving efficiency in service operations
Overview
20
20
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work history
Regional service manager
Middle east development Co. MEDCO
Jeddah, Saudia Arabia
07.2025 - Current
- Follow up all service issues related to Putzmeister dealership.
- Coordinated communication with service teams and customers regarding all service issues associated with other brands like Dynapac, Genie, Gehl, and Generac dealership, ensuring timely updates and effective problem resolution.
- Liaised with various departments for smoother operations.
- Directed recruitment process of skilled professionals for better performance.
- Coordinated regional service operations for improved efficiency.
Maintenance Senior Supervisor
Lafarge Ready Mix Concrete Co.
AMMAN
03.2023 - 06.2025
- Responsible for the service and maintenance of the fleet in the North of Amman, including concrete pumps, truck mixers, and batch plants.
- Leading technical team and ensuring operational efficiency.
- Utilize technical knowledge to diagnose and troubleshoot concrete pump systems.
- Provide training and instruction to team members.
Service Manager
Al Zuhairi Brothers For Ready Mix Co.
Amman
06.2015
- Responsible for organizing the concrete pumps service department, controlling resources, and maximizing efficiency.
- Built strong customer and aftermarket relationships to drive customer satisfaction and revenue growth through customer visits (Everdigm concrete pumps).
- Coordinated with the store house to ensure spare part availability.
Workshop Manager
Rabwat Amman For Specialized Transportation (Ready mix Co.)
Amman
12.2012 - 05.2015
- Provided technical leadership for Junjin concrete pump maintenance.
- Trained and collaborated with customers technicians to reduce down time.
Maintenance Supervisor
Sino-Arabic Sany Leasing Co.
Amman
09.2007 - 12.2012
- Represented Sany Heavy Machinery and concrete pumps in Jordan.
- Supervised daily operations and maintenance for concrete pumps, loaders, excavators, and forklifts.
Maintenance Engineer
Kingdom concrete Co.
Amman
12.2005 - 09.2007
- Carrying out the assembly and installation of (MASA 9001Plant) for the production of kerb stones, paver blocks.
- Responsible for service and maintenance of the concrete batch plants and MASA block plant.
Education
Bachelor of Mechatronics Engineering -
Balqa’a Applied University
Amman, JordanSkills
- Team leadership & training
- Customer relationship Management
- Advanced diagnostic & troubleshooting
- Spare parts & inventory control
Certification
- Training course in JUNJIN Heavy Industry for maintenance, inspection, repair, and safety regulations of Junjin concrete pumps, South Korea, July 2014.
- Training course in SANY heavy industry for service and troubleshoot of SANY concrete pumps, Hunan, China, November 2009.
- Training course in SANY heavy industry China for operation, principle, and maintenance of SANY Concrete pumps, Hunan, China, July 2008.
- Training course in SANY heavy industry for operation, principle, and maintenance of SANY heavy machinery, Hunan, China, November 2006.
- Training course in SIEMENS PLC (SIMATIC S7 handling) Amman, Jordan, August 2006.
Languages
English Advanced
Arabic Mother-tongue
Timeline
Regional service manager
Middle east development Co. MEDCO
07.2025 - Current
Maintenance Senior Supervisor
Lafarge Ready Mix Concrete Co.
03.2023 - 06.2025
Service Manager
Al Zuhairi Brothers For Ready Mix Co.
06.2015
Workshop Manager
Rabwat Amman For Specialized Transportation (Ready mix Co.)
12.2012 - 05.2015
Maintenance Supervisor
Sino-Arabic Sany Leasing Co.
09.2007 - 12.2012
Maintenance Engineer
Kingdom concrete Co.
12.2005 - 09.2007
Bachelor of Mechatronics Engineering -
Balqa’a Applied University