Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Awwad AlMelhem

Awwad AlMelhem

Service Manager
Jeddha

Summary

skill Set Summary:

I am a Person with a positive attitude,

In my Career I have excelled in Refining my communication

And client relationship talents”

Interactive and fast enough to learn new technologies and sciences.

Able to work in group, under pressure, manage stress, teaching others, helpful, creative and calm.

High Communications Skills.

Self-Motivated.

Ability to meet deadlines successfully maintaining the quality of work.

Goal:

Immediately able to contribute mature, results-focused executive services and high-quality team talents, aligned with positive communication skills and the ability to create and nurture strong, stable commercial relationships.

Overview

19
19
years of professional experience
4
4
years of post-secondary education
29
29
Certifications
2
2
Languages

Work History

Reception Manager /Branch Rental Manager

United motors company
Jeddha
02.2016 - Current
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs......etc

Automobile Reception Manager

The leading vehicle co.LTD.
Ammad
01.2004 - 04.2016
  • Improve customer satisfaction
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked with customers to understand needs and provide excellent service......etc


Education

High School Diploma -

Husban
Amman ,Jordan
08.1988 - 07.1989

Bachelor of Business Administration - International Business

Bakerville
Online
08.2011 - 08.2014

Skills

Communications skills

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Certification

Overseas service management trainin-Malaysia

Timeline

Certified service manager

12-2018

Certified service manager

02-2018

Certified service manager

02-2017

Reception Manager /Branch Rental Manager

United motors company
02.2016 - Current

Finance for non finance -Sight & sound Educational center

08-2013

Maintenance -Automotive for parts and service

07-2013

Leadership training for managers program

05-2013

Customer management

04-2013

Top technician - fix it right first time

12-2012

Communication skills - Pioneer Academy

07-2012

Creativity & innovation - Sanaya Academy

07-2012

GM Automotive technologies

02-2012

Effective telephone skills for parts and service

01-2012

Bachelor of Business Administration - International Business

Bakerville
08.2011 - 08.2014

Technical product awareness/ Technical for parts person

07-2011

GM policies and procedures / GM difference retailer operation standard -after sales

05-2011

Team leader service excellence

07-2010

Customer handling techniques

04-2010

The fundamentals of professional service consulting

12-2009

Customer retention

10-2009

Time management skills for parts and service

09-2009

Active consultative service

09-2009

Global warranty management system

07-2009

Different automobile course and features for different cars

01-2009

Professional selling skills

05-2007

Customer handling techniques

05-2007

Service advisor roles and responsibility

02-2007

GM Difference customer Enthusiasm

01-2007

Fix it Right the first time

04-2005

Repair order write up and documentation

04-2004

Automobile Reception Manager

The leading vehicle co.LTD.
01.2004 - 04.2016

Overseas service management trainin-Malaysia

01-2000

High School Diploma -

Husban
08.1988 - 07.1989

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Awwad AlMelhemService Manager