Aya Mashali
Al Madinah,01
Summary
Proven Healthcare Effective Manager with a track record of enhancing operational efficiency and team performance . Expert in strategic planning and team leadership, significantly improving project outcomes and customer satisfaction. Skilled in project management and problem-solving, achieving goals with innovative solutions and collaborative teamwork.
Overview
13
13
years of professional experience
Work History
Healthcare Effective Manager
The Principal Mena FZCO
10.2023 - Current
- Directed daily operations to ensure seamless productivity and team alignment.
- Improved team performance by implementing targeted training programs and mentorship initiatives.
- Managed resources effectively for achieving project deadlines and maintaining budget adherence.
- Enhanced organizational efficiency with development and enforcement of streamlined workflows.
- Achieved operational goals, overseeing multiple projects while ensuring quality standards.
- Led team meetings to address challenges and maintain alignment with company objectives.
- Resolved complex issues by analyzing data and implementing strategic solutions.
- Supervised team activities to ensure adherence to company policies and standards.
- Increased customer satisfaction with implementation of service improvement initiatives.
- Managed and motivated employees to be productive and engaged in work.
Senior Act as Supervisor
Ordesa Laboratories
03.2018 - 10.2023
- Oversaw team activities to ensure smooth daily operations.
- Coordinated schedules for maintaining optimal staffing levels.
- Improved team productivity by implementing effective work processes.
- Developed action plans for resolving workflow challenges.
- Supported career development through mentorship and coaching.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Senior Medical Representative
Ordesa Laboratories
03.2015 - 03.2018
- Adhered to company policies, regulatory requirements, and ethical standards while carrying out daily tasks and duties in a professional manner.
- Developed long-lasting relationships with key opinion leaders, contributing to increased market share for the company.
- Enhanced physician relationships by conducting informative product presentations and addressing their concerns.
- Increased customer satisfaction by promptly addressing inquiries and providing exceptional service during office visits.
Medical Representative
Ordesa Laboratories
03.2012 - 03.2015
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
Education
Bachelor Degree - Pharmaceutical Sciences
Faculty of Pharmacy - Alexandria University
Alexandria - Egypt05-2008
Skills
- Project management
- Team leadership
- Strategic planning
- Resource allocation
- Performance evaluation
- Problem solving
- Time management
- Decision making
- Organizational development
- Quality assurance
- Team collaboration
- Marketing planning
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Healthcare Effective Manager
The Principal Mena FZCO
10.2023 - Current
Senior Act as Supervisor
Ordesa Laboratories
03.2018 - 10.2023
Senior Medical Representative
Ordesa Laboratories
03.2015 - 03.2018
Medical Representative
Ordesa Laboratories
03.2012 - 03.2015
Bachelor Degree - Pharmaceutical Sciences
Faculty of Pharmacy - Alexandria University
Similar Profiles
Moses Joseph OtukpeMoses Joseph Otukpe
Fishery Entrepreneurer at Mena FarmsFishery Entrepreneurer at Mena Farms
Omer SadivOmer Sadiv
Head of Business Development, Israel at Pernod-Ricard MENAHead of Business Development, Israel at Pernod-Ricard MENA
Ghufran BatarfiGhufran Batarfi
Office Manager at TAIT MenaOffice Manager at TAIT Mena