Ayad Amer
Yemen
Summary
Experienced Programme Manager with a proven track record of successfully delivering innovative solutions tailored to key business objectives. Skilled in Agile project delivery, stakeholder engagement, and risk management. Successfully managed multiple projects, reaching hundreds of thousands of beneficiaries over a span of 15 years. Confident leader, adept at leading and managing cross-functional teams to achieve strategic objectives. Known for developing and delivering client-focused solutions through constructive negotiations and effective communications. Seeking opportunities to leverage expertise in driving programme success and delivering impactful results.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Programme Manager
War Child
Aden, Yemen
02.2022 - Current
- Successfully resolved programme-related issues on a weekly basis, minimizing downtime and ensuring seamless workflow.
- Conducted frequent internal and external stakeholders’ meetings, achieving increased satisfaction rating based on post-meeting feedback.
- Improved project delivery timelines through effective deadline management and workflow optimization techniques.
- Led directly a team of 12 members across different departments, resulting in increased task alignment with strategic objectives.
- Developed a centralized project documentation system, reducing document retrieval time and enhancing stakeholder accessibility.
- Implemented robust budgeting practices, resulting in reduction in project cost overruns and improved objective achievement.
- Achieved accuracy rates in programme budget monitoring, optimizing resource allocation and minimizing financial waste.
- Implemented a communication platform, resulting in increased stakeholder satisfaction and improved transparency.
- Prepared progress reports, enabling stakeholders to make informed decisions and resulting in reduction in project delays.
- Implemented a collaborative programme management tool, leading to increased team collaboration and communication efficiency.
- Contributed to the development of successful funding proposals, securing USD 3 Million in additional funding for program expansion.
Acting Programme Manager
War Child
Aden, Yemen
09.2021 - 01.2022
- Successfully resolved programme-related issues on a weekly basis, minimizing downtime and ensuring seamless workflow.
- Conducted frequent internal and external stakeholders’ meetings, achieving increased satisfaction rating based on post-meeting feedback.
- Improved project delivery timelines through effective deadline management and workflow optimization techniques.
- Led directly a team of 12 members across different departments, resulting in increased task alignment with strategic objectives.
- Developed a centralized project documentation system, reducing document retrieval time and enhancing stakeholder accessibility.
- Implemented robust budgeting practices, resulting in reduction in project cost overruns and improved objective achievement.
- Achieved accuracy rates in programme budget monitoring, optimizing resource allocation and minimizing financial waste.
- Implemented a communication platform, resulting in increased stakeholder satisfaction and improved transparency.
- Prepared progress reports, enabling stakeholders to make informed decisions and resulting in reduction in project delays.
Implemented a collaborative programme management tool, leading to increased team collaboration and communication efficiency.
Aden Area Coordinator
War Child
Aden, Yemen
04.2021 - 01.2022
- Contributed to and executed a comprehensive program strategy, resulting in increased program reach and impact.
- Led a team of 10 program and support staff in executing program activities, achieving alignment with organizational goals and objectives.
- Expanded the network of local partners through proactive engagement and strategic collaboration.
- Implemented performance management systems, resulting in increased team productivity and goal attainment.
- Contributed to development of a robust monitoring and evaluation framework, leading to improvement in program quality and impact measurement.
- Successfully influenced policy decisions and secured increased funding by advocating for the rights and needs of children affected by war.
- Contributed to the development of successful funding proposals, securing USD 2 Million in additional funding for program expansion.
Project Manager
FMF
Aden, Yemen
06.2020 - 03.2021
- Successfully executed 10 key activities under this project, delivering all milestones on time and achieving a 100% milestone completion rate.
- Conducted weekly project meetings, resulting in increased team collaboration and alignment, leading to timely project completion.
- Implemented a project management tool, resulting in improvement in project efficiency and streamlined communication.
- Developed workforce planning strategies, resulting in decreased project resource gaps and improved decision-making.
- Achieved a 95% project success rate by delivering projects within budget, meeting timelines, and adhering to quality standards.
- Successfully managed 3 project scope changes, resulting in improvement in project efficiency and cost savings.
- Conducted risk assessments on activities, resulting in the identification of critical issues and the successful implementation of mitigating solutions.
Project Coordinator
INTERSOS
Aden, Yemen
06.2018 - 05.2020
- Ensured uninterrupted workflow by promptly resolving project-related issues, maintaining increased customer satisfaction rates.
- Facilitated internal and externalstakeholder meetings, providing updates and addressing concerns, resulting in improved collaboration and alignment.
- Maintained project schedules by managing deadlines and adjusting workflows, achieving high on-time project delivery rates.
- Coordinated cross-functional teams to align tasks with strategic objectives, leading to increased project success rates.
- Updated project documentation for easy stakeholder access, improving transparency and communication.
- Established clear budgets and cost controls, monitoring project budgets to ensure efficient resource allocation.
- Improved communication and transparency among internal and external stakholders, departments, and stakeholders, leading to increased client satisfaction.
- Reported project progress and challenges to aid decision-making, contributing to improvement in project outcomes.
- Managed project communication channels to foster collaboration and supported project closure activities, resulting in seamless knowledge transfer.
- Evaluated projects for continuous improvement, collaborating with teams to gather user requirements and develop plans, leading to increased in process efficiency.
- Administered project-related surveys to enhance processes, enhancing transparency and accountability through rigorous evaluation and records.
- Assessed risks and implemented mitigation strategies, ensuring project success and business continuity.
- Streamlined office operations through process optimization, resulting in increased productivity.
Project Data Entry
INTERSOS
Aden, Yemen
03.2018 - 05.2018
- Maintained data integrity and accuracy by correcting entries to prevent duplication or degradation. Generated regular reports for managers, providing critical data to support decision-making.
- Transferred paper records into digital databases using keyboards, scanners, and other tools, ensuring efficient digital record-keeping. Photocopied, scanned, and printed data as needed to facilitate information sharing.
- Verified data accuracy, sorted documents for computer entry, and updated records with current information, upholding high data quality standards.
- Demonstrated exceptional attention to detail and data entry skills. Provided exceptional service in responding to internal stakeholder inquiries and requests in a timely, professional manner.
- Participated in the implementation of new data management tools and standard operating procedures, ensuring a smooth transition and user adoption.
Head of Center
bein English Center
Aden, Yemen
04.2017 - 02.2018
- Carried out duties efficiently and demonstrated strong management and skill-based learning abilities. Quickly learned and applied new skills, improving productivity. Met all performance targets within tight deadlines.
- Maintained a positive work environment through respectful and helpful behavior. Provided friendly, efficient customer service and handled challenges effectively, improving satisfaction. Used critical thinking and problem-solving skills to make decisions.
- Applied software tools like Microsoft Word to enhance productivity and collaboration. Delivered exceptional customer service by proactively addressing concerns, leading to increased retention.
Shipping Operation Manager Assistant
Stevedoring Co.
Aden, Yemen
01.2013 - 03.2017
- Maintained high customer satisfaction by promptly resolving issues with empathy and professionalism
- Increased operational efficiency through effective delegation, matching staff skills to priorities, and reducing processing time
- Successfully managed a 15-person administrative team, improving daily operations, productivity, and reducing errors
- Optimized resource allocation, reducing operational costs and improving project delivery speed
- Reduced employee turnover by implementing effective recruitment and onboarding strategies, creating a more stable and engaged workforce
- Improved schedule management, increasing productivity through optimized staffing levels
- Achieved 100% compliance in regulatory audits by implementing effective risk management strategies
English Language Trainer
New Horizons English Center
Aden, Yemen
01.2012 - 01.2015
- Developed and implemented effective intervention strategies that led to increased student academic achievement. Organized enriching extra-curricular activities to supplement the learning experience and provide well-rounded educational opportunities.
- Evaluated student progress through quizzes, exams, and standardized tests, enabling data-driven assessment and targeted instruction. Delivered key concepts using engaging teaching methods that improved trainee understanding.
- Cultivated outstanding professional relationships with trainees, fostering personal support and high satisfaction. Planned dynamic, interactive lessons incorporating multimedia, hands-on activities, and discussions to keep trainees engaged and motivated.
- Applied differentiated methods to meet diverse trainee needs, ensuring an inclusive and equitable learning environment. Targeted practice and revision to develop trainees' speaking and writing proficiency.
- Collaborated with the Head of Office to strategize curriculum delivery, regularly implementing improvements to enhance learning outcomes.
- Researched teaching methods, advised colleagues, and contributed to the professional development of the training team.
- Provided comprehensive, valuable feedback to foster continuous trainee improvement.
Academic Coordinator
American French Institute
Aden, Yemen
01.2011 - 01.2012
- Established efficient resource allocation and delivery of educational services through optimized program schedules. Led and motivated training and support staff to continuously improve skills, fostering a culture of professional development.
- Modernized instructional plans and educational approaches to enhance trainee learning, implementing evidence-based best practices. Coordinated administrative operations to maintain compliance and accuracy, ensuring operational integrity.
- Analyzed program trends, identified areas for improvement, and recommended corrective actions to drive continuous optimization and quality enhancement.
- Hired and mentored high-performing trainers, boosting program success through team development. Strengthened community engagement strategies, expanding the program's impact and building stronger stakeholder partnerships.
Assistant Documentation
Dubai Port World - Aden Container Terminal
Aden, Yemen
01.2010 - 01.2011
- Developed file naming conventions to enhance accuracy and efficiency in information retrieval, improving record-keeping systems. Created and maintained computer archives and databases to provide a centralized, secure repository for critical information assets.
- Implemented electronic information storage to optimize filing operations, boosting productivity and reducing physical storage needs. Organized correspondence, invoices, and receipts in alphabetical or numerical order, ensuring easy document access and retrieval.
- Photocopied documents and distributed copies to the appropriate personnel in a timely manner, facilitating effective communication and information sharing.
English Language Interpreter
Freelancer
Aden, Yemen
08.2009 - 12.2011
- Managed conversational flow seamlessly, ensuring a natural translation experience for clients. Maintained cultural awareness, understanding of slang, and regional differences, allowing for effective communication across a broad client base.
- Provided contextual input to facilitate cross-cultural understanding.
- Proofread translations to meet high-quality standards, ensuring accuracy and clarity.
- Revised materials to refine meanings and deliver high-quality interpretations that conveyed the intended messages effectively.
Education
Youth Exchange Student (YES) -
Prairie Heights high School - USA
07.2008 - 05.2009
Secondary school - undefined
Al-Baihany Typical School
09.2006 - 05.2010
Bachelor degree in Mechanical engineering -
Aden University
09.2011 - 05.2016
Skills
- Programme Management
- Strategic Planning
- Budget Management
- Stakeholder Engagement
- Teamwork and Collaboration
- Effective Communication
- Agile Project Delivery
- Risk Management
- Strategic Decision Making
- Microsoft Office
sections.external_links.name
Languages
English
Fluent
Arabic
Native
Personal Information
Date of birth: 07/09/1991
Affiliations
- Volunteer Work
- Leadership Roles
- Creative Pursuits
- Language Learning
- Travel and Cultural Exploration
- Reading and Writing
Accomplishments
- Awarded a prestigious scholarship for an exchange program in the United States of America.
- Obtained multiple certificates in various trainings, showcasing continuous professional development.
- Successfully managed multiple projects, reaching hundreds of thousands of beneficiaries over a span of 6 years.
- Hold senior management positions, including Head of Programs and Area Coordination and led a significant number of staff members.
References
References available upon request.
Timeline
Programme Manager
War Child
02.2022 - Current
Acting Programme Manager
War Child
09.2021 - 01.2022
Aden Area Coordinator
War Child
04.2021 - 01.2022
Project Manager
FMF
06.2020 - 03.2021
Project Coordinator
INTERSOS
06.2018 - 05.2020
Project Data Entry
INTERSOS
03.2018 - 05.2018
Head of Center
bein English Center
04.2017 - 02.2018
Shipping Operation Manager Assistant
Stevedoring Co.
01.2013 - 03.2017
English Language Trainer
New Horizons English Center
01.2012 - 01.2015
Bachelor degree in Mechanical engineering -
Aden University
09.2011 - 05.2016
Academic Coordinator
American French Institute
01.2011 - 01.2012
Assistant Documentation
Dubai Port World - Aden Container Terminal
01.2010 - 01.2011
English Language Interpreter
Freelancer
08.2009 - 12.2011
Youth Exchange Student (YES) -
Prairie Heights high School - USA
07.2008 - 05.2009
Secondary school - undefined
Al-Baihany Typical School
09.2006 - 05.2010
Similar Profiles
Juan José CastellanosJuan José Castellanos
Child Protection &Psychosocial Support Coordinator at War Child HollandChild Protection &Psychosocial Support Coordinator at War Child Holland
Joshua OpioJoshua Opio
Senior Project Coordinator at War Child HollandSenior Project Coordinator at War Child Holland
Wali NISHATWali NISHAT
Program Manager/ Social Development at War Child Canada, Afghanistan/Amman Country ProgramsProgram Manager/ Social Development at War Child Canada, Afghanistan/Amman Country Programs